Customer Challenge: A professional property management company, providing services to Condominium & Homeowner Associations as well Commercial Properties, came to us looking to upgrade their current processes for managing their facilities. Currently, they were using spreadsheets and managing over 80 associations, which were becoming labored intensive and not efficient. They wanted to be able to enter work orders into a system, sort work orders by association, track daily activities and run detailed reports by location on all open and closed work orders.
Success Solution: We demonstrated our user-friendly interface that would help them manage all of their facilities, meet different deadlines and manage work orders. Instead of tracking their progress in their own spreadsheet, inbox or desktop, our CMMS software solution provided them with the tools to streamline processes, reduce costs and improve productivity. Other benefits that our CMMS solution brought to this client included:
• The flexibility and scalability to meet their anticipated growth.
• Real-time updates.
• Improved communications, due to the ability to include and update notes on work orders.
• Access to historical information.
• Access from a computer or mobile device.
• Hundreds of reports that can be filtered to meet their needs.
• Monitoring work order activity from a customized dashboard.
• Ability to track every interaction with every client.