Work Order Management Software

Our well-designed work order management system makes it simple to manage the entire work order process from start to finish.  With only a few clicks, a work order can be entered, approved, and sent to the proper technician.

What Is A Work Order?

Work Orders are a critical part of the management of an organizations maintenance operations.  A work order is a formal request for maintenance, repair, or tasks that need to be done and outlines the processes and procedures for completing those tasks.  Computerized maintenance management system (CMMS) software automates and streamlines these processes from the start of the task to completion.

With our Work Orders feature some of the things that you can do:

  • Clearly define detailed instructions on what needs to be done.
  • Create, update, and manage work orders from a computer, smartphone, or mobile device.
  • Attach invoices, documents, schematics, diagrams, files, or photos to work orders.
  • Access manuals.
  • Attach notes.
  • Provides real-time collaboration between team members.
  • Identify and record part numbers.
  • Record start time and end time.
  • Manage asset downtime, expenses, materials, etc.
  • Access and manage inventory.
  • Create checklists to ensure that processes are followed.
  • And a lot more.

Service Request (Work Request) vs Work Order

A Service Request (also referred to as a Work Request) is a request for a maintenance task that is submitted by a non-maintenance staff member or customer.  When a service request is approved by the maintenance team, they will assign a technician and schedule the task and a work order is created.

A Work Order is an authorization for the maintenance team to perform the maintenance tasks.

Why you need CMMS Work Orders

  • Reduce confusion, errors, and lost information.
  • Access all of your open work orders or assignments from your computer or mobile device.
  • Manage resources and balance workloads more efficiently.
  • Automation of scheduling of work, resources, and contract workers
  • Establish repair benchmarks.
  • Quickly and easily search through your work orders and generate interactive detailed reports.
  • Track costs and expenses.
  • Access detailed customer information and history.
  • Automatic email notifications.
  • Mobile access gives you the ability to work from anywhere.
  • ­­­Many more other features. 

Types Of Work Orders and Functions

Work Orders can be used throughout any business and throughout any industry.  Below are a few examples of the different type of tasks that businesses use a CMMS Work Order Management for:

Standard Work Order

A standard work order is a non-critical maintenance task that does not pose an immediate risk to facilities, systems, equipment, or components.  Some examples are removing old equipment, setting up new equipment, and non-critical maintenance work such as projects whose purpose solely is modernization or cosmetic.

Preventive Maintenance

This work order gives users the ability to schedule routine maintenance tasks on assets and equipment to minimize unexpected breakdowns.  The preventive maintenance work order gives users the ability to control, plan, schedule, and identify the materials, parts, and labor to do the work within a specific timeframe. 

Prepare for Inspections

Having all of the repair history and documentation stored into a CMMS, with the ability to extract the data into customized reports, makes it easier for more efficient inspection and audit reporting.  


A reactive or emergency work order is generated when equipment breakdowns or a facility failure occurs and creates an unsafe environment, or a critical asset needs to be repaired immediately.  An emergency work order is used to record and track any work performed that was not planned beforehand.

Corrective Maintenance

A corrective maintenance work order is generated as a result of a regular inspection, preventive maintenance, emergency, etc., which identifies the failure in a reasonable time for corrective maintenance to be planned and scheduled. 


Some benefits and advantages of implementing eWorkOrders work order maintenance software in your organization are:

  • Increase availability and performance of equipment.
  • Control costs.
  • Boost employee productivity.
  • Reduce overtime.
  • Improve customer service.
  • Minimize paperwork.
  • Reduce the maintenance backlog.
  • Improve safety.
  • Be compliant with company, state, and federal regulations.
  • Save time and money.
  • And more.

eWorkOrders has all of these features and more!  Contact us and speak with one of our account executives to walk you through a live demo.

Article:  What is a Work Order?