CMMS Blog

Manufacturer Leaves the White Board Behind for a CMMS Solution

April 2019

Customer Challenge:  A global manufacturer of automotive systems, modules, and components was looking to upgrade from their current way of doing business to a web-based solution. Managing inventory on a whiteboard and work orders using slips of paper was not working. Team communications are done through two-way radios. Their CMMS requirements:

• Manage Preventive Maintenance Scheduling and Calendars.
• Preparing for inspections and audits.
• Manage Work Orders.
• Inventory Management of Spare Parts.
• Accurate reporting of downtime, labor hours, etc.
• Improve Communications.

Success Solution:  With eWorkOrders CMMS solution, the customer could throw away the whiteboard and sticky notes. We demonstrated our user-friendly software and how easy it was to organize work, document processes, track labor hours, generate reports, be prepared for audits and inspections and a lot more.
Our customer would be able to:

Preventive Maintenance Management: With our PM module and interactive calendar, they would be able to view and schedule preventive maintenance that is convenient with their schedules.
• Prepare for Audits and Inspections: Detailed information is stored in the database with the ability to run reports and filters to accommodate user requests in real-time.
Work Order Management: Create, view and manage work orders from a computer or mobile device.
Inventory\Spare Parts Management: Keep track of inventory levels, manufacturer product information, parts and part numbers and a whole lot more.
• Asset History: All of the asset history stored in one centralized location and can be managed from a computer or mobile device.

Leveraging the power of an eWorkOrders CMMS solution strengthens communications, improves productivity, increases efficiency and reduces costs.


Non-Profit Simplifies Their Facilities Management With eWorkOrders CMMS

April 2019

Customer Challenge:  A non-profit company managing a community of apartments, offices and programs, was looking for an affordable, efficient way to streamline and improve facilities maintenance processes. A few of the features that they were interested in include:
• Being prepared for monthly inspections.
• Work Orders
• Interactive Checklists
• Technical Support
• Reports (would like work order to invoice)
• Mobile Access

Success Solution:  We demonstrated how eWorkOrders CMMS solution links people, places and things through our centralized database for their maintenance and operations teams. Highlights from our demonstration included:
• Information is updated in real-time.
• Create, manage organize and prioritize work orders.
• Running detailed filtered reports for inspections.
• Ability to easily create, view and prioritize work orders.
• Interactive checklists and the capability to generate work orders instantly for the ones that fail.
• Technical Support, Recorded Training Session, Videos and On-Line Help are included in the subscription.
• Access to hundreds of reports.
• Work Order Invoice Report includes costs and credits for labor, spot buys and returns and inventory orders and returns, which could be filtered to meet their specifications.
• The demonstration included walking the customer through the computer and mobile device modules.

The customer felt that this was exactly what they were looking for to help them stay on top of critical tasks and keeping facilities running in excellent condition. Being a non-profit organization, they felt that the software was very affordable and a great fit for their operations team.


Food Manufacturer Takes Control of Work Orders with CMMS

April 2019

Customer Challenge: Food manufacturer needs to get better control of work orders:

• Who is responsible for the work.
• What work was done.
• How long it took each tech.
• Length of time the equipment was down.
• View the complete list of work orders and history at any time.
• Needs documentation storage for manuals, pictures, etc.
• Very limited budget.

Success Solution: Our basic offer provided them with an extensive set of features that exceeded their expectations and was well within their budget. Having additional features, they were able to go back and streamline other processes without incurring additional costs. Our software is flexible and as the company or organization grows, it is very easy to add on new features to accommodate their expansion. Some of the major features we addressed included:

• Viewing the complete history of work orders.
• Capturing tech and vendor time and expenses.
• Setting permissions for viewing or accessing work orders.
• Setting permissions for approvals.
• Maintaining and accessing vendor information and pricing.
• Handing spot buys.
• Handing inspection checklists.
• Setting up preventive maintenance schedules.


Mobile Access a Must for Property Management!

April 2019

Customer Challenge:
A property management company came to us wanting to replace their current maintenance management system. Trying to manage service requests and close out work orders with no mobile access was becoming time-consuming. Besides the techs needing access, they have a hand full of vendors who also need permission to go in and update information. The applications that they wanted were: Asset Management, Preventive Maintenance, Work Order Management, Document picture storage and Management. It was very important to have the ability to run detailed reports.

Success Solution:
Having mobile access was critical.  Demonstrating our application through our mobile screen view, the customer was able to see that creating and closing work orders was effortless. Focusing on the customers’ needs, we walked through other features that:

• Different request screens for residents and managers.
• Details and functions of the work orders, maintenance, assets and inventory modules.
• Scheduling of preventive maintenance through the module and our interactive calendar.
• Document Management module and the ability to upload documents, manuals, pictures, etc.
• Management of employee labor hours and expenses.
• Vendor Management of time and supplies.
• Email alerts.
• Accessing and downloading our comprehensive list of reports.
• Creation of dashboards.

The account manager doing the demonstration was able to show the customer some additional features in our standard package that would further help him optimize his maintenance operations and reduce costs.

 


Agriculture Company Finds Maintenance Management and Tracking Maintenance KPIs Easy with eWorkOrders

April 2019

Customer Challenge:  One of the largest agriculture growers in the US came to us looking for a system that would consolidate all of their information and keep track of all of their assets. It was important to be able to store manuals, documents, and pictures in one location that is easy to use. With their current process of using spreadsheets to manage their tools inventory, they had no way of knowing what and when tools were taken out of inventory, who took the tools out and if and when they would be returned. Keeping accurate track of equipment downtime is extremely critical because this impacts their bottom line. They want to share the database with two other departments but want to control the information that each department is viewing. For example, in his maintenance department, he doesn’t need to see the inventory for the grower’s department.

Success Solution:  

• With the eWorkOrders CMMS solution, all of the information is stored in one centralized location.
• Working with real-time information, work orders and schedules can be viewed, generated, prioritized or changed at any time.
• Manuals, documents, pictures and other information can be updated and viewed from a computer or mobile device.
• Work Orders can include checklists to ensure that routine tasks are completed.
• Monitoring the tools inventory, identifying the responsible person and showing inventory levels can be done through various methods within our system.
• One of our hundreds of reports will provide you with a calculation for the Mean Time to Repair and Mean Time Between Failures.
• Through reports and dashboards, users can set up and review the status of work orders and access other metrics in real-time.
• The centralized database can be shared with other departments, with controlled access through set permissions.

The customer liked the idea that eWorkOrders CMMS standard solution is more than sufficient to meet their needs today, and is flexible and highly scalable to meet their future growth.


Controlling Maintenance Operations and Costs Within a Zoo

April 2019:

Customer Challenge:  This Zoo owner came to us looking for an automated system to help manage the maintenance operations of their buildings and exhibits. Their current process using handwritten service requests was a disaster. With multiple people using the centralized spreadsheet, keeping accurate track of assets and audit trails was very difficult. Having a system to store and manage vendor information and expenses would help them control costs. Being able to identify and respond to safety issues is always a concern. They wanted a user-friendly and cost-effective solution. Upper management wanted the ability to run very detailed reports. At any time, he wanted to be able to view and get a status on all of their work orders. In an attempt to reduce errors, they wanted to enter data only once into the system. As they get comfortable with the system, they wanted the system to grow with them.

Successful Solution:  We demonstrated our basic offer to this customer, along with some features that would accommodate their future growth. Through our experience working with zoos, we were able to recommend some additional tips that helped them understand the benefits of using a CMMS solution. Our discussion included:

• Demonstration of our user-friendly interface.
• Ease of managing data from a computer or mobile device.
• Storing and accessing documents, manuals, photos, etc.
• Process for tagging information and preparing for audits such as AZA, USDA, etc.
• Ability to store and track vendor information, products and costs.
• Process for creating vendor purchase orders and managing vendor invoices.
• CMMS – GIS tracking the location of zoo assets.
• Hundreds of standard reports are available.
• We will work with them to customize any special reports.
• View detailed information on work orders through:
o Work Order Management View.
o Run Reports.
o Customize a Dashboard.
• Enter data once with the ability to download or run reports.
• View real-time data.

 


Camp and Retreat Center Have A Successful Journey with eWorkOrders CMMS Software

April 2019

Customer Challenge: Managing a year-round Camp and Retreat Center with over 150 acres requires that facilities and equipment are always operating to its full potential.  They realized that their traditional pencil and paper approach to tracking business operations was limited, inefficient and not meeting their demands.  Managing numerous buildings, equipment and grounds, the risk of overlooking requests for repairs or who was responsible for the repairs could take hours, days or weeks to resolve.  Using this method of managing the camp was not productive and it was easy to forget things and loose papers.  In speaking with other camps and his staff, they all suggested that he takes a look at a Computerized Maintenance Management System (CMMS).  Through recommendations, he contacted Jeff Roscher, the software vendor for eWorkOrders CMMS software.

Success Solution: Mike was extremely satisfied with the software features that the eWorkOrders CMMS solution offered, and also very impressed with the customer service that was provided by Jeff and the eWorkOrders team.

Using eWorkOrders CMMS easy-to-use software improved the management and organization of their work orders, keeping the camp running more efficiently, saved time, saved money and empowered people to put work orders in immediately. They were extremely impressed when work orders are completed, a notification is sent out in real-time.

Having complete control over work orders gave the maintenance manager the ability to prioritized and re-prioritized work orders and be more responsive to urgent requests.  Using eWorkOrders for preventive maintenance helped them keep their equipment up and running, decreased downtime and gave them the ability to schedule maintenance during a time-frame that is convenient with their schedules.

eWorkOrders CMMS solution automated and streamlined processes, while improving efficiency and productivity.

 


Public Works Department Uses CMMS to Manage Assets and Make Speedy Repairs!

April 2019

Customer Challenge: The Department of Public Works was looking for a comprehensive system to help them manage their maintenance operations. Having a system that was easy to use by everyone including people with disabilities, was extremely important. They also wanted to provide residents with a link so that they could put in a service request when they encountered an issue. Mobile access was a key feature that they needed so that they could quickly be notified of potholes, dead animals or anything that required immediate attention or repair.

Success Solution:  We demonstrated the user-friendly Service Request module, along with all of the other features that would help them better manage their maintenance operations. Keeping track of assets spread in multiple locations was easily accomplished through our CMMS software solution. Daily checklists for the week could be setup and managed on one work order from a computer or mobile device.

In addition, they were very interested in our GIS system to help them quickly identify the location of an asset that needed repair.

At the end of the demonstration, the customer felt that eWorkOrders CMMS could easily help them:
• Improve work order management
• Streamline and improve communications
• Automate scheduling
• Provide key asset information
• Maintain accurate records for inspections


Biopharmaceutical Corporation Uses CMMS and Increases Customer Satisfaction

April 2019

Customer Challenge: A Global Biopharmaceutical Corporation biggest business challenge was to be able to manage, maintain, and consolidate all of their asset information and documents into one centralized location. The system had to be easily accessible and user-friendly for a diverse audience of technical and non-technical personnel. Their team depends on the rapid retrieval of information so that they can quickly accommodate and respond to customer requests. They are currently using eWorkOrders CMMS solution in some of their other locations and are extremely happy with our software and customer support. 

Success Solution: We demonstrated our CMMS software to this customer. Having customers in this industry, we were able to provide additional recommendations to help them streamline some additional functions. We talked them through an actual work order, showing them that with the press of a button the service request would be immediately sent to a maintenance technician. Through the reports and dashboard modules, they have an instant snapshot of the status of their work orders. Their other departments said that using eWorkOrders streamlined their processes which resulted in cost savings, improved efficiency, productivity and increased customer satisfaction.


Optimizing Maintenance Operations for Fitness Centers

April 2019

Customer Challenge: A large franchisor and operator of fitness centers were looking to bring the organization to the next level for tracking work orders to create more visualization. They currently use a spreadsheet and a system for communications, which was no longer efficient.

Main Objective: The system has to be user-friendly. Schedule preventative maintenance for the equipment and routine building maintenance, open and close out work orders, manage inventory and track repair histories. Run weekly reports to ensure that tasks were completed.

Success Solution:

• Walking through our service request module, the user saw how easy it was to access all of their information from anywhere at any time. 
• Pictures can be taken and attached to a work order from a computer or mobile device.
• Viewing and printing work orders, preventive maintenance schedules, inventory, labor hours and a lot more, can easily be done from any location.
• Manage vendor purchase orders and expenses.
• The document management system can store documents, drawing, manuals, warranties, pictures, etc.
• Users can create a customized dashboard to show real-time information on the status of work orders.
• Work Orders are also visible and manageable from the work order management screen, interactive calendar or special reports.
• Weekly or daily checklists can easily be set up on a work order at the beginning of the week and then closed out by the end of the week when the work order has been completed.
• We offer a comprehensive list of reports that can be customized to meet their specifications.
• The system is flexible, and you have the ability to set up specific signature approvals throughout your process.
• Special emails and alerts can be set up to meet their organization’s requirements.
• With real-time information, customers have seen big improvements in communications.
• With reports and more accurate information, preparing for inspections will now be a lot easier.

Optimizing your maintenance department will give you full visibility of how each of your facilities is doing at any time with just the press of a button.


Testimonials

eWorkOrders is Super Easy to Learn and Use!

Honda Uses eWorkOrders Cloud Based CMMS

It is very easy to setup as well.  They provide excellent customer service. When I have a question or concern they respond within hours not days. That’s huge for me.

They always care about what we the customer wants. I could not ask for better support.  The product is super.

Ryan 

Honda of America

Excellent Software! Excellent Technical Team!

We are a franchise operator for over 400 restaurants including, KFC’s, Pizza Huts and Long John Silvers.  Our Account Manager, Norm Stepp walked us through the eWorkOrders CMMS software platform.  Excellent!  Norm, as well as most of the eWorkOrder Team, is a seasoned user of eWorkOrders.  The implementation was quick and easy.  During setup, Norm brought his expertise and provided some great recommendations and tips to help us get even more out of the system.  It is a real benefit working with someone who has actually used the system.  We were up and running very quickly and even the non-technical customers found it extremely easy to put in service requests.  eWorkOrders came with a lot of robust features, at a very affordable price.  Since using eWorkOrders we have:

• Streamlined our Maintenance Operations
• Controlled and Reduced Expenses
• Extended Equipment Lifecycle
• Increased Efficiency
• Managed and Controlled Contract Expenses
• Increased customer satisfaction

I can see why eWorkOrders is the Highest Rated CMMS software solution  Excellent Software!  Excellent Team!

 Jim
 Maintenance Director

Not only is eWorkOrders CMMS software exceptional, but the service is over the top good.

Neyer property management uses eWorkOrders CMMS solution.

They could get it up and running the same day.  Very full-featured. Excellent support that understood not only the product, but also my real need for it. In other words, they took the time to understand my business, not just sell their solution. Responsive, easy to understand and easy to reach. Exceptionally good value. We have tried both the Timberline and MRI service management modules and we find this product 100x easier to use. We have been very pleased since we first started using it. Not only is the product very good, but the service is over the top good. I was trying to develop a custom solution with a programmer and wasted dozens of hours and thousands of dollars to get way, way less functionality that is delivered by this product.

John

CEO

Impressed with the ease of use, robust features and working with a great team.

Celgene lab increases productivity with eWorkOrders CMMS software.

Whenever we acquire a new site, one of the first things we implement is eWorkOrders.  It’s the best way to service the employee population.

eWorkOrders keeps all of our work order requests organized and the ease of assigning work to multiple groups fosters collaboration amongst the various maintenance trades.

Starr D.
Celgene
Biotechnology Company

eWorkOrders was made for us!

NSHMA says that eWorkOrders CMMS is the best!

We were looking for a software solution that not only met our needs but was also flexible, scalable and affordable. We’ve had the eWorkOrders CMMS software now for more than five years and the reliability of the software has been beyond our expectations; along with the Customer Service we received.

Yovanny
Director of Applications and Data Management

The detailed reports are easy to generate and saves us 18 hours a month.

McWhinney real estate uses eWorkOrders CMMS solution.n

eWorkOrders saves me 18 hours each month doing my customer chargebacks. A couple of clicks and one simple report generates a detailed listing with all our general ledger codes and monthly charges for our accounting department.

Betty

Church members and school staff have easy access to work orders and real-time information.

parkview baptist church-CMMS

After years of struggling with an out-of-date paperwork order system, we decided to go with eWorkOrders. Since going online with eWorkOrders church members and school staff are able to open work-orders and get timely feedback almost instantly. Our maintenance staff is able to easily inform the originators of the progress on their work order. It is nice to have the best of both worlds.

Rev. Dan 

Associate Pastor/Administration

Exceeded expectations!

universal tech institute-CMMS

This product does far more than we will ever use. We have produced almost 10,000 work orders in the past 2 years. It is very user-friendly.

Don 

Facility Director

System is very easy to use. Their support staff is very fast, understanding and efficient.

infogroup uses eWorkOrders cmms

I have been using “informationpros” systems for several years and found the customer interface friendly and easy to use. On the rare occasion that I had an opportunity to use their support, they were fast, understanding and efficient. I will gladly recommend them to friends and associates.

Steve

eWorkOrders CMMS software is easy to use, affordable and has a fantastic support team!

Real Estate uses eWorkOrders CMMS

This is a wonderful system. Extremely user-friendly. And the Customer Support is always available. I would recommend this system for anyone looking to implement a new work order billing system in their office.

Muggs
Assistant Property Manager

Work Orders have become easier to manage since we implemented eWorkOrders CMMS software.

Zoo uses eWorkOrders CMMS software solution

eWorkOrders has been a great tool for us to begin to get a handle on our work orders, no special software is required which our IT dept. loves. Our customer communication has improved greatly. The ease of use has helped us with the transition from paper work orders to electronic. The reports help us to track our progress in many areas and we are better able to provide updates to management.

Andrea

Asst. to the Director of Park Operations