Cloud-Based CMMS Software for Maintenance Teams That Actually Use It

eWorkOrders is super easy to learn and use! it is very easy to setup as well.  They provide excellent customer service. When I have a question or concern, they respond within hours, not days. That’s huge for me.

They always care about what we, the customers, want. I could not ask for better support.  The product is super.

For the last 24 years, I have been managing the maintenance and repair of over 42 McDonald’s restaurants. The eWorkOrders CMMS has streamlined many processes and improved productivity in the management of service requests, work orders, and communications between my team of 7 maintenance technicians and the restaurant GMs. Before the implementation of eWorkOrders, we were keeping individual lists at the various stores of repairs and requests. Having to manage all of the maintenance for all of these facilities, equipment, coolers, etc., left me and my team with some very long lists to manage. Although we thought that the process was working fine, we knew that there had to be a more efficient way to manage our facilities. After meeting with Norm, my account representative, he understood my challenges and did a demo of eWorkOrders CMMS software that showed me the capabilities and how eWorkOrders could improve my existing processes. We decided to implement eWorkOrders throughout our restaurants. That was the best move I have ever made! The store GMs all love knowing that all of their requests they entered into the eWorkOrders system are being tracked and will be completed in a very timely manner, including the ordering of parts, etc. With the robust standard set of reports, we can now track activities at the individual and store levels and analyze the data for improvements. Being able to put in a service request and manage work orders from a mobile device is just awesome! I wish I had eWorkOrders years ago. Thank you, Norm for your help and professionalism in getting us up and running with eWorkOrders. Norm is always available when I have questions or issues to improve what I’m doing, since I’m not the most proficient person when it comes to computer stuff. The good news is you don’t have to be. Hope I’m not sounding like a salesman because I’m not, I’m just a very satisfied customer. Read the full case study

The eWorkOrders system has really helped us organize our Laboratory Services request process. The scientists access it through the intranet site and easily request chemical deliveries, hazardous waste pick-ups, glassware washed, items autoclaved, etc. Once the scientist’s initial order is placed, they do not have to re-enter their specific information – only the specific request. We have had nothing but positive comments regarding eWorkOrders request system from our customers, and tracking of work requests has also been simplified by using this system. Jeff stays in touch with us on a regular basis to see if we have any issues and if the system is user-friendly.

eWorkOrders saved my client (Virginia Department of Transportation) over $150,000 a year in headcount alone! Before they implemented eWorkOrders, VDOT was managing multiple systems, with multiple platforms. Being a government facility, they are very conscious of budgets and expenses. With the eWorkOrders CMMS solution, they have all of their inventory and asset information, documents, schedules, and information stored in one centralized location that can be accessed from anywhere, at any time! Through the implementation and the ease of use of eWorkOrders CMMS centralized solution, they no longer needed multiple people managing multiple legacy systems and were able to reduce their headcount and utilize these employees in another area. Overall, the system saved time, money, and increased productivity and efficiency.

It has been great working with the eWorkOrders Team! They understood my customers’ needs and requirements, budget constraints, and worked with them to quickly get them up and running on the software.

I highly recommend this team for any company that really wants to achieve success with a new CMMS solution. It is really nice to work with a team that listens to what you want and need and delivers a solution with an exceptional outcome! eWorkOrders is in the business of successfully assisting organizations through the implementation process and making sure that customers are comfortable with their system. eWorkOrders has the best professional, technical, and management team who all work together to ensure customer satisfaction!