CMMS Customer Case Studies

For eWorkOrders, I’ll share what I did. I had to self-train myself as I started in the B&G department after the managers/previous person was trained.  I found the training videos and Gerry at the support desk/phone call away, to be VERY helpful in helping me navigate through the system.  The videos allowed me to “search by name” and anyway I inputted the subject under “search”, it directed me to a video that helped.  Gerry was GREAT, very patient and knowledgeable both via the phone and emails, so their support is excellent.

I found the training videos and Gerry at the support desk/phone call away, to be VERY helpful in helping me navigate through the system.  The videos allowed me to “search by name” and anyway I inputted the subject under “search”, it directed me to a video that helped.  Gerry was GREAT, very patient and knowledgeable both via the phone and emails, so their support is excellent.

At Mount St. Joe, we only use the asset / preventative maintenance side of the program, but it is easy to input from inside eWorkOrders as well as upload from an excel spreadsheet.  We have over 10 buildings/properties to maintain, so it is very simple to set up each building & assets associated with that building.  It allowed me to capture as little or as much data on an asset (boiler for example), attach manuals, set up a schedule to automatically send a reminder to do the PM, close the PM once the work was completed along with comments.  It allows YOU or maybe a plant manager to see what has been captured.  Long-term plans are to have our maintenance crew use hand held device (IPAD) to access the system remotely.   As of now, I print whatever PM is generated and handoff to the appropriate crew member.  You can generate reports to track orders, assets, buildings, etc.

It’s very easy to use to set up your team members for assigning a task and tracking, as well as communicating via email to anyone who needs to be in the know.

The initial setup may take you a little time depending on how much data you have electronically already. We have over 1000 assets listed.  The previous admin had uploaded all of them, and my job was to backfill missing data/ set up the schedule.  Due to budget constraints, we are not at full staff and a real technician inputting some of the data would have been nice (that’s our problem, not eWorkOrders!).

I found the system easy to use, with multiple functions that haven’t even been used yet, but great support to get you what you need.

Fran

This product does far more than we will ever use. We have produced almost 10,000 work orders in the past 2 years. It is very user-friendly.

Don
Facility Director

After years of struggling with an out-of-date paperwork order system, we decided to go with eWorkOrders. Since going online with eWorkOrders church members and school staff are able to open work-orders and get timely feedback almost instantly. Our maintenance staff is able to easily inform the originators of the progress on their work order. It is nice to have the best of both worlds.

Rev. Dan
Associate Pastor/Administration

The use of the eWorkOrders platform has facilitated the management and streamlining of our operations and maintenance workflow.  System features, coupled with the responsiveness of the eWorkOrders technical team to custom solutions, have enabled our company to increase productivity and efficiency, integrate data with other systems, improve facility maintenance communications, streamline our business processes, and to perform continuous process improvement benchmarking through KPI analysis.

 Carmel 
CMMS/Field Services Specialist

Creating and monitoring work orders is very intuitive and valuable. The ability to verify what work was done and what parts were used is priceless. The inventory and purchase orders are intuitive and a must as well. Being able to track on hand inventory and how it flows is extremely valuable.

We Choose eWorkOrders due to its superior ability to record the purchase and tracking of inventory. Also, the work order information was much more detailed and easy to use than anything out on the market. The tech support is amazing as well! They ALWAYS respond to any issue or suggestion that we have in a timely and professional manner.

The implementation of this system has allowed us to document the work we perform on our plant equipment both for maintenance and for safety records. We now can historically track all parts used and time spent on assets. We also have detailed records of the company assets as well.

The inventory portion allows us to order and track inventory as well as accurately cost what we use and check vendor pricing.

Aaron 

They could get it up and running the same day.  Very full-featured. Excellent support that understood not only the product, but also my real need for it. In other words, they took the time to understand my business, not just sell their solution. Responsive, easy to understand and easy to reach. Exceptionally good value. We have tried both the Timberline and MRI service management modules and we find this product 100x easier to use. We have been very pleased since we first started using it. Not only is the product very good, but the service is over the top good. I was trying to develop a custom solution with a programmer and wasted dozens of hours and thousands of dollars to get way, way less functionality that is delivered by this product.

John
CEO

eWorkOrders saves me 18 hours each month doing my customer chargebacks. A couple of clicks and one simple report generates a detailed listing with all our general ledger codes and monthly charges for our accounting department.

Betty

This is a wonderful system. Extremely user-friendly. And the Customer Support is always available. I would recommend this system for anyone looking to implement a new work order billing system in their office.

Muggs
Assistant Property Manager

“You guys are fantastic and everyone should know.”

                                                                                                                                                                                                                                                                  Starr D.

Managing the facilities for the US Senate Sergeant at Arms across a large complex requires a lot of time and organization.  Above all, it has to be affordable, increase efficiency, reduce costs and be completely secure.  Implementing eWorkOrders streamlined processes, improved inspections, provided us with daily reports on how our operations were performing.  Overall we are extremely satisfied with eWorkOrders and I would highly recommend them to anyone looking for a web-based CMMS.

Pam

Whenever we acquire a new site, one of the first things we implement is eWorkOrders.  It’s the best way to service the employee population.

eWorkOrders keeps all of our work order requests organized and the ease of assigning work to multiple groups fosters collaboration amongst the various maintenance trades.

Starr D.
Celgene
Biotechnology Company

I have been using “informationpros” systems for several years and found the customer interface friendly and easy to use. On the rare occasion that I had an opportunity to use their support, they were fast, understanding and efficient. I will gladly recommend them to friends and associates.

Steve

“You guys are fantastic and everyone should know.”

                                                                                                                                                                                                                                                                         Starr P.

For the last 24 years, I have been managing the maintenance and repair of over 42 McDonald’s restaurants. The eWorkOrders CMMS has streamlined many processes and improved productivity in the management of service requests, work orders and communications between my team of 7 maintenance technicians and the restaurant GMs. Before the implementation of eWorkOrders, we were keeping individual lists at the various stores on repairs and requests. Having to manage all of the maintenance for all of these facilities, equipment, coolers, etc., left me and my team with some very long lists to manage. Although we thought that the process was working fine, we knew that there had to be a more efficient way to manage our facilities. After meeting with Norm, my account representative, he understood my challenges and did a demo of eWorkOrders CMMS software that showed me the capabilities and how eWorkOrders could improve my existing processes. We decided to implement eWorkOrders throughout our restaurants. That was the best move I have ever made! The store GMs all love knowing that all of their requests they entered into the eWorkOrders system are being tracked and will be completed in a very timely manner, including the ordering of parts, etc. With the robust standard set of reports, we can now track activities at the individual and store level and analyze the data for improvements. Being able to put in a service request and manage work orders from a mobile device is just awesome! I wish I had eWorkOrders years ago. Thank you, Norm for your help and professionalism in getting us up and running with eWorkOrders. Norm is always available when I have questions or issues to improve what I’m doing since I’m not the most proficient person when it comes to computer stuff. The good news is you don’t have to be. Hope I’m not sounding like a salesman because I’m not, I’m just a very satisfied Customer.

Mike
Facilities Supervisor
McDonalds Franchisee

We were looking for a software solution that not only met our needs but was also flexible, scalable and affordable. We’ve had the eWorkOrders CMMS software now for more than five years and the reliability of the software has been beyond our expectations; along with the Customer Service we received.

Yovanny
Director of Applications and Data Management

eWorkOrders has been a great tool for us to begin to get a handle on our work orders, no special software is required which our IT dept. loves. Our customer communication has improved greatly. The ease of use has helped us with the transition from paper work orders to electronic. The reports help us to track our progress in many areas and we are better able to provide updates to management.

Andrea
Asst. to the Director of Park Operations

It is very easy to setup as well.  They provide excellent customer service. When I have a question or concern they respond within hours not days. That’s huge for me.

They always care about what we the customer wants. I could not ask for better support.  The product is super.

Ryan
Honda of America

We are a franchise operator for over 400 restaurants including, KFC’s, Pizza Huts, Taco Bell’s, Tim Hortons, A&W’s and Long John Silvers.  Our Account Manager, Norm Stepp walked us through the eWorkOrders CMMS software platform.  Excellent!  Norm, as well as most of the eWorkOrder Team, is a seasoned user of eWorkOrders.  The implementation was quick and easy.  During setup, Norm brought his expertise and provided some great recommendations and tips to help us get even more out of the system.  It is a real benefit working with someone who has actually used the system.  We were up and running very quickly and even the non-technical customers found it extremely easy to put in service requests.  eWorkOrders came with a lot of robust features, at a very affordable price.  Since using eWorkOrders we have:

• Streamlined our Maintenance Operations
• Controlled and Reduced Expenses
• Extended Equipment Lifecycle
• Increased Efficiency
• Managed and Controlled Contract Expenses
• Increased customer satisfaction

I can see why eWorkOrders is the Highest Rated CMMS software solution  Excellent Software!  Excellent Team!

 Jim
 Maintenance Director