Customer Challenge: A Global Biopharmaceutical Corporation biggest business challenge was to be able to manage, maintain, and consolidate all of their asset information and documents into one centralized location. The system had to be easily accessible and user-friendly for a diverse audience of technical and non-technical personnel. Their team depends on the rapid retrieval of information so that they can quickly accommodate and respond to customer requests. They are currently using eWorkOrders CMMS solution in some of their other locations and are extremely happy with our software and customer support.
Success Solution: We demonstrated our CMMS software to this customer. Having customers in this industry, we were able to provide additional recommendations to help them streamline some additional functions. We talked them through an actual work order, showing them that with the press of a button the service request would be immediately sent to a maintenance technician. Through the reports and dashboard modules, they have an instant snapshot of the status of their work orders. Their other departments said that using eWorkOrders streamlined their processes which resulted in cost savings, improved efficiency, productivity and increased customer satisfaction.