Streamlining Processes for Convenience Chain Stores, Restaurants and Gas Stations

April 2019

Customer Challenge:  A Convenience Store Chain with Restaurants and Gas Stations was looking for a system that would help them manage their work orders. Their team is responsible for managing a large number of franchise properties and ensuring that repairs are completed quickly. Managing their maintenance department through email wasn’t cutting it anymore.  Keeping track of labor hours and supplies for each location was challenging.  Before work orders could be distributed to the maintenance manager for execution, everything needed to be sent to the regional manager for approval.  Once the maintenance manager receives the work orders, they are assigned to the appropriate maintenance mechanic.  Users entering service requests have a limited skill set and would not easily be able to attend training sessions.  This necessitated a system that is extremely easy to use.  Workers in the field needed mobile access to close out their work orders and take pictures of broken or unsafe equipment. Management needed to run reports to see all of the work order activities and expenses by location and budget code.

Successful Solution:  We provided the customer with a free demonstration, showing them the easy to use service request interface and the flexibility of managing all of the locations in one centralized database. With our recorded training sessions, new users will have no problem in getting up-to-speed.  Additionally, users have free access to other training videos, online help, and technical support.  Using the work order management screen, various reports and dashboards, they can easily see everything they need.  Our interactive calendar is just another way that they can view and reassign work orders.  Being able to capture expenses for each location and easily associate those expenses with the correct budget code is simple. Setting specific sign-off permissions throughout the routing of work orders is easily performed with our software solution. Users can access and manage work orders and data from any computer or mobile.  eWorkOrders provided them with the features and solutions that exceeded their expectations.

Commercial Property Management Company Needs to Setup Work Order System Within a Week

April 2019

Customer Challenge:  This Commercial Property Management Company has locations in multiple states scattered across the country.  They needed to quickly set up an easy to use work order system for his tenants and technicians. They wanted to give each tenant their own access to put in a service request, with no access to other tenant information. The system had to be accessible from a computer and especially a mobile device. They had already been researching and meeting with a lot of other vendors to evaluate the options and pricing. They wanted to make sure that they made the right decision, and the software would be flexible to accommodate their specific needs. They said that once they had made a decision, they needed to be up within a week.

Successful Solution:  We had several options that we entertained with this customer, regarding the tenant login privacy and security. We demonstrated the user-friendly interface that the tenants would be using to submit requests. We also provided the customer with a demonstration of his view of the work order module where he could manage, prioritize, view and assess the work history of all of the work orders for his facilities. He loved that he also had the ability to run detailed reports and view a dashboard to see the status of all of the work orders for his facility. The customer assessed the options and was very comfortable with our recommendation and pricing and quickly chose us for their implementation.

Client Urgently Needed Mobile Signature Capture Capabilities for Tracking Equipment Repairs

April 2019

Customer Challenge:  One of our technical specialists received an urgent request from one of our manufacturing clients. 

Their maintenance department was having trouble tracking who was dropping off and picking up equipment for repair.  They needed to be able to use their mobile devices to capture the signatures of both the customer dropping off the equipment and the worker accepting the equipment.  They also wanted to use a similar procedure when the equipment was returned.  This would help them identify and hold accountable anyone involved with handling the equipment.  It was also important to track when it was dropped off and picked up.   Our customer needed this immediately.  Our technical specialist was able to accommodate them and help them set this up right away.  They had this up and running within a few minutes!

Successful Solution:  Having multiple different types of sign-offs on a work order is just one of the many features that the eWorkOrders CMMS solution provides.  

Another happy customer!

Hospitality Group Looking For Easy-To-Use CMMS Solution That Will Grow With Their Expanding Business

April 2019

Customer Challenge:  Provided a demo to a hospitality group that just purchased another facility and were exploring new options for managing their maintenance department.  Although they do have a system in their one facility that was managed by their IT department, they were looking to see if there was a more efficient and easier way to manage their work orders, preventive maintenance and inventory supplies for their multiple buildings in other locations.

Success Solution:  eWorkOrders gave them the ability to view and easily close out work orders from a computer or mobile device which would make things a lot easier for their maintenance department.   Because of the different levels of people putting in work orders, they were impressed with the user-friendly interface, very easy to use modules and robust features.  Another attractive feature to them was the fact that the system is very flexible and as they continue to grow and add new facilities, the eWorkOrders CMMS software application would easily grow with them.

Special Need for an Automated Documentation Solution with a Pharmaceutical Client

April 2019

Customer Challenge:  Recently a pharmaceutical client was looking to further automate the processes they use for documenting completed preventive maintenance work orders.  They want to maintain printed records of all closed preventive maintenance work orders.  Currently, the technicians use their electronic list of work orders and just check off which ones were completed. 

Success Solution:  We customized this page for the client so that not only do the work orders get instantly closed out in bulk, but any preventive maintenance work orders automatically get printed at the same time.

See Our Pages

GetApp Category Leader Award for CMMS, Preventive Maintenance, Fixed Asset Management, Work Order, Fleet Maintenance, and Facility Management      #1 Rated Maintenance System for CyberSecurity      Capterra Shortlist Award for CMMS, EAM, Asset Tracking, Fixed Asset Management, Fleet Maintenance, Facility Management, Field Service Management, and Preventive Maintenance