May 2019
Check out the advantages of what eWorkOrders Computerized Maintenance Management System software can bring to your company in your industry.
Talk to one of our technical experts.
May 2019
Customer Challenge: A luxurious Country Club, with numerous Golf Courses, Tennis Courts, Fitness Center, Spa and a lot of other activities, had several challenges that brought them to eWorkOrders. Their current provider was not working up to their expectations in meeting their requirements for maintenance tracking and reporting. They were looking for a system that would accommodate their current requirements and the ability to grow with their expanding business.
Success Solution: In our demonstration with this customer, we were able to show them our CMMS features and walk him through our modules for:
• Service Requests.
• Viewing and managing work orders from a computer or mobile device.
• Managing expenses.
• Running customized reports.
• Preventive Maintenance scheduling.
• And more.
Our extensive portfolio includes customers from this industry and we were able to show them some additional features that would greatly help them to streamline more processes and reduce expenses. The customer was very happy and comfortable with the user-friendly interface and robust features that our software provided. They were extremely impressed with the expertise of the eWorkOrders CMMS account manager and the recommendations that he brought to the demonstration.
April 2019:
Customer Challenge: This Zoo owner came to us looking for an automated system to help manage the maintenance operations of their buildings and exhibits. Their current process using handwritten service requests was a disaster. With multiple people using the centralized spreadsheet, keeping accurate track of assets and audit trails was very difficult. Having a system to store and manage vendor information and expenses would help them control costs. Being able to identify and respond to safety issues is always a concern. They wanted a user-friendly and cost-effective solution. Upper management wanted the ability to run very detailed reports. At any time, he wanted to be able to view and get a status on all of their work orders. In an attempt to reduce errors, they wanted to enter data only once into the system. As they get comfortable with the system, they wanted the system to grow with them.
Successful Solution: We demonstrated our basic offer to this customer, along with some features that would accommodate their future growth. Through our experience working with zoos, we were able to recommend some additional tips that helped them understand the benefits of using a CMMS solution. Our discussion included:
• Demonstration of our user-friendly interface.
• Ease of managing data from a computer or mobile device.
• Storing and accessing documents, manuals, photos, etc.
• Process for tagging information and preparing for audits such as AZA, USDA, etc.
• Ability to store and track vendor information, products and costs.
• Process for creating vendor purchase orders and managing vendor invoices.
• CMMS – GIS tracking the location of zoo assets.
• Hundreds of standard reports are available.
• We will work with them to customize any special reports.
• View detailed information on work orders through:
o Work Order Management View.
o Run Reports.
o Customize a Dashboard.
• Enter data once with the ability to download or run reports.
• View real-time data.
I have been using “informationpros” systems for several years and found the customer interface friendly and easy to use. On the rare occasion that I had an opportunity to use their support, they were fast, understanding and efficient. I will gladly recommend them to friends and associates.
Steve
This product does far more than we will ever use. We have produced almost 10,000 work orders in the past 2 years. It is very user-friendly.
Don
Facility Director
eWorkOrders has been a great tool for us to begin to get a handle on our work orders, no special software is required which our IT dept. loves. Our customer communication has improved greatly. The ease of use has helped us with the transition from paper work orders to electronic. The reports help us to track our progress in many areas and we are better able to provide updates to management.
Andrea
Asst. to the Director of Park Operations
Whenever we acquire a new site, one of the first things we implement is eWorkOrders. It’s the best way to service the employee population.
eWorkOrders keeps all of our work order requests organized and the ease of assigning work to multiple groups fosters collaboration amongst the various maintenance trades.
Starr D.
Celgene
Biotechnology Company
eWorkOrders saves me 18 hours each month doing my customer chargebacks. A couple of clicks and one simple report generates a detailed listing with all our general ledger codes and monthly charges for our accounting department.
Betty
We are a franchise operator for over 400 restaurants including, KFC’s, Pizza Huts and Long John Silvers. Our Account Manager, Norm Stepp walked us through the eWorkOrders CMMS software platform. Excellent! Norm, as well as most of the eWorkOrder Team, is a seasoned user of eWorkOrders. The implementation was quick and easy. During setup, Norm brought his expertise and provided some great recommendations and tips to help us get even more out of the system. It is a real benefit working with someone who has actually used the system. We were up and running very quickly and even the non-technical customers found it extremely easy to put in service requests. eWorkOrders came with a lot of robust features, at a very affordable price. Since using eWorkOrders we have:
• Streamlined our Maintenance Operations
• Controlled and Reduced Expenses
• Extended Equipment Lifecycle
• Increased Efficiency
• Managed and Controlled Contract Expenses
• Increased customer satisfaction
I can see why eWorkOrders is the Highest Rated CMMS software solution Excellent Software! Excellent Team!
Jim
Maintenance Director
It is very easy to setup as well. They provide excellent customer service. When I have a question or concern they respond within hours not days. That’s huge for me.
They always care about what we the customer wants. I could not ask for better support. The product is super.
Ryan
Honda of America
We were looking for a software solution that not only met our needs but was also flexible, scalable and affordable. We’ve had the eWorkOrders CMMS software now for more than five years and the reliability of the software has been beyond our expectations; along with the Customer Service we received.
Yovanny
Director of Applications and Data Management
This is a wonderful system. Extremely user-friendly. And the Customer Support is always available. I would recommend this system for anyone looking to implement a new work order billing system in their office.
Muggs
Assistant Property Manager
They could get it up and running the same day. Very full-featured. Excellent support that understood not only the product, but also my real need for it. In other words, they took the time to understand my business, not just sell their solution. Responsive, easy to understand and easy to reach. Exceptionally good value. We have tried both the Timberline and MRI service management modules and we find this product 100x easier to use. We have been very pleased since we first started using it. Not only is the product very good, but the service is over the top good. I was trying to develop a custom solution with a programmer and wasted dozens of hours and thousands of dollars to get way, way less functionality that is delivered by this product.
John
CEO
After years of struggling with an out-of-date paperwork order system, we decided to go with eWorkOrders. Since going online with eWorkOrders church members and school staff are able to open work-orders and get timely feedback almost instantly. Our maintenance staff is able to easily inform the originators of the progress on their work order. It is nice to have the best of both worlds.
Rev. Dan
Associate Pastor/Administration
