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Maximizing Facility Maintenance Efficiency with These KPIs

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Maintenance management metrics play a crucial role in achieving effective maintenance operations. These metrics provide a straightforward and measurable way to monitor the effectiveness of maintenance activities. By gathering and analyzing data on key performance metrics, organizations can gain valuable insights into the efficiency and effectiveness of their maintenance operations.

Below are a few important facility maintenance KPIs that organizations should consider tracking:

Equipment Uptime

This KPI measures the amount of time that equipment is operational versus the amount of time it is down for maintenance, repairs, or other reasons.

Mean Time To Repair (MTTR)

This KPI measures the reliability of non-repairable equipment. It calculates how long an asset is anticipated to function before failing. MTTF is used when fixing an asset is not an option, in comparison to MTBF which is used for repairable objects. 

Mean Time Between Failures (MTBF)

This KPI measures the reliability of an asset as well as the interval between failures. MTBF measurements offer accurate and comprehensive information on the condition of assets. 

Reactive Maintenance Percentage

This KPI measures the percentage of maintenance activities that are performed on equipment after it has already failed. 

Preventive Maintenance 

This KPI measures the percentage of scheduled preventive maintenance activities that are completed on time. 

Planned Maintenance

The percentage of maintenance hours that are spent on planned vs unplanned maintenance activities is known as the planned maintenance percentage. The scheduled maintenance labor hours are divided by the overall maintenance labor hours for the given time period to determine this percentage.

Work Order Backlog

This KPI measures the number of work orders that are awaiting completion at any given time.

Root Cause

This metric helps you to get a deeper understanding of why problems occur and what their root cause was. With the use of this metric, you may better comprehend the causes of issues and the reasons they arise. This thorough understanding will help maintenance crews in finding solutions more quickly. If the study reveals that it was a mistake made by a person, this is a solid indication that your personnel needs more training to prevent future problems. The bottom line is that you must pinpoint any problems and their underlying causes in order to take the required steps to resolve them and put in place procedures to reduce the likelihood that they will occur. 

Maintenance Cost Per Unit Of Production

This KPI measures the cost of maintenance activities per unit of production. 

Customer Satisfaction

This KPI measures the satisfaction of the facility’s customers, such as tenants or employees, with the maintenance services provided. 

Maintenance KPI Goals and eWorkOrders

Maintenance management software such as eWorkOrders CMMS allows organizations to define and monitor KPIs related to everything from productivity to the overall maintenance performance of their business. This software enables users to establish baselines to assess and identify areas in need of improvement.

With CMMS, users can track work orders, labor costs, and preventive maintenance metrics, perform advanced reporting, and evaluate all KPIs from a centralized system. This helps organizations streamline their maintenance operations and make informed decisions based on accurate and up-to-date data. By utilizing a CMMS, organizations can effectively manage their maintenance activities and optimize their performance.

Optimizing Healthcare Maintenance With CMMS/EAM Software

March 2023

Healthcare maintenance management can be a matter of life and death, as neglecting equipment and facilities can result in citations, lawsuits, and even loss of human life. The use of computerized maintenance management system (CMMS) or enterprise asset management (EAM) software is crucial in streamlining healthcare maintenance management. By managing assets, equipment, facilities, spare parts, procedures, schedules, and more, healthcare organizations can prevent unplanned outages and enhance the reliability of critical assets, which ultimately ensures that patients receive prompt and adequate treatment.

For example, defibrillators need to be maintained regularly to restore a person’s heartbeat in emergency situations. CMMS software can track the maintenance schedules of defibrillators, send alerts when replacements are due, and issue work orders automatically to carry out the necessary tasks. Besides streamlining work orders and maintenance schedules, healthcare facilities benefit from the centralized database of CMMS software, which allows for easy access to standard operating procedures (SOPs) related to equipment sanitation and cleaning. The details of each piece of equipment, including purchase date, manufacturer’s recommendations, warranties, repair history, and more, can be stored in the database.

Benefits of Healthcare CMMS/EAM software

Our CMMS/EAM software provides healthcare maintenance management with numerous benefits, including:

Efficient Management of Maintenance Operations: CMMS software can help healthcare facilities streamline their maintenance operations. It allows for easy tracking of maintenance tasks, inventory, spare parts, and more, making it easier to manage maintenance tasks effectively.

Proactive Maintenance: CMMS enables healthcare facilities to shift from a reactive maintenance strategy to a proactive one. The software allows preventive maintenance scheduling and stores all relevant data, enabling healthcare facilities to make informed decisions about their maintenance strategy based on actual data.

Improved Equipment Reliability and Safety: CMMS can help healthcare facilities keep equipment and facilities in peak operating condition. By regularly monitoring equipment and performing preventive maintenance, CMMS can help reduce the likelihood of equipment malfunctions, increasing reliability and overall safety.

Simplifying Regulatory Compliance with CMMS Software: CMMS centralized database stores all of your detailed information that is needed to comply with governing agencies’ regulations. Data is organized and can be easily retrieved for reporting purposes, audits, and inspections.

Data-Driven Decision Making: CMMS software reporting features enable management to make data-driven decisions relating to equipment repair or replacement. The data stored in CMMS can provide valuable insights into equipment performance, maintenance trends, and more, enabling healthcare facilities to make informed decisions about their maintenance strategy.

Final Thoughts

The use of CMMS software in healthcare maintenance management provides numerous benefits, including proactive maintenance scheduling, enhanced reliability and safety, regulatory compliance, and data-driven decision-making. By implementing CMMS software, healthcare facilities can improve their maintenance operations, reduce downtime, and ensure that patients receive the highest level of care. Moreover, the organized data storage and tracking capabilities of CMMS software make it easier to comply with regulatory standards and to prepare for audits and inspections. Overall, investing in a robust CMMS software solution can help healthcare facilities optimize their maintenance strategy, improve asset management, and increase patient safety and satisfaction.

Preparing Camps for Summer:  Essential Maintenance Tips

February 2023

summer camp maintenance

As the summer season approaches, camp management must ensure that their facilities are in good condition to give campers a safe and enjoyable experience. Below are some basic camp upkeep suggestions to help you get ready for summer:


Conduct a thorough inspection:: Before the camp opens for the summer season, it is important to conduct a thorough check of the facilities. Check cabins, toilets, kitchens, and other common areas for any damage, wear, and tear, or maintenance requirements. Repairing any issues as soon as they occur can avoid larger issues from happening during the summer season.

Maintenance of outdoor spaces: The campgrounds must be examined and prepped for the summer season. This involves clearing debris, mowing the lawns, and repairing paths, sidewalks, and picnic areas as needed. A well-kept outdoor setting can make a good first impression and set the tone for a fun summer.

Maintenance of equipment: Summer camps commonly use a variety of equipment and gear, including generators, air conditioning systems, and refrigeration units. Before the summer season begins, make sure that all equipment is in good working order and that any necessary maintenance or repairs are scheduled.  This can help prevent breakdowns and ensure that everything runs smoothly throughout the camp season.

Electrical and plumbing checks: Electrical and plumbing systems are critical to the operation of summer camps. Before the season begins, it is critical to perform system inspections to ensure that everything is in working order. Checking for leaks, ensuring that electrical systems are up to date and safe, and ensuring enough water pressure are all part of this process.

Fire safety checks: Because fire safety is a significant concern for summer camps, it is necessary to ensure that fire safety systems are in good working order. This involves inspecting fire extinguishers, smoke detectors, and fire alarms. It’s also a good idea to hold fire drills and educate staff and campers on fire safety procedures.

Camp Maintenance Software

Maintenance of camps and similar facilities can be a challenging task, especially when it comes to managing the various assets and equipment utilized in daily operations. With the industry’s fast-paced and ever-changing needs, having a streamlined and organized system is essential for ensuring that everything goes smoothly and efficiently. This is where Computerized Maintenance Management System (CMMS) Software comes into play.

By offering a unified platform for managing maintenance jobs, schedules, and resources, a Computerized Maintenance Management System (CMMS) can help manage all aspects of camp maintenance. Camp managers can use a CMMS to produce work orders, plan preventative maintenance operations, and keep track of equipment history and warranty information. The system also enables camp administrators to compile reports, spot patterns, and make data-driven decisions. A CMMS can help camp managers prioritize work, distribute resources more effectively, and lessen the risk of unexpected breakdowns and repairs by automating maintenance operations. Finally, a CMMS can help in streamlining of maintenance operations and the overall maintenance program at a camp, resulting in a safer and more enjoyable experience for campers.

Final Thoughts

In conclusion, preparing a camp for summer requires careful planning and attention to detail. By following these essential maintenance tips, camp managers can ensure that their facilities are in top condition and that campers have a safe and enjoyable experience. With the right preparation, the summer season can be a huge success for both the camp and its guests.

Camp Maintenance & The Power of CMMS

Benefits Of Effective Work Order Management Software

January 2023




Work order management software helps an organization track, prioritize, and complete work orders across its business. When used along with a comprehensive work order and asset management system, it can help a company streamline its operations and ensure all equipment, devices, and building infrastructure is working correctly.

In reality, having a strong work order system in place is essential to ensuring that a business runs efficiently and that its staff has access to the tools they require whenever they need them. So, what is a work order? At a high level, a work order is an action or task assigned to a person or team. It describes the maintenance work required for a piece of equipment, and it can either be recorded on paper or digitally. Work orders can be submitted internally by an employee or externally by a customer.

The Benefits Of Having Work Order Management Software

A maintenance crew may receive hundreds of work orders each week, depending on the size of the company and the nature of the industry.

Software for work order management can help with it. A recent BusinessWire research found that businesses employing this software had a 20% reduction in material costs and equipment downtime.  

With the aid of work order software, you can quickly keep track of your incoming tickets, assign them a priority, and check on their status. You can also proactively improve your preventive maintenance program using the information on the performance of your equipment.

Let’s examine some of the main advantages of work order management software, as well as the significance of integrating it with other enterprise tools like your asset management system or CMMS.

Improving Work Order Submission Processes

Work Order Management Software may streamline procedures for all employees who need to submit work requests, not only technicians.

Employees can submit tickets for both facilities issues and IT-related issues through the same portal, for instance, when you combine your work order solution with other business applications (such as IT systems). They only need to briefly describe their issue, and the system will send their request to the appropriate queue. No matter the problem, this makes it much simpler to produce work orders.

Work Order Automation

You can automatically assign work orders to the appropriate person or team by using work order management software. You can make sure that requests are automatically routed to the technician who is qualified to address a problem with an HVAC system, for instance.

In addition, your field technicians can submit comments about the equipment or update work orders in real-time while working on the equipment when you utilize work order management software that connects to a mobile application. This minimizes double entering and guarantees that your data is correct and current. The procedure is streamlined; technicians can finish the tasks given to them, send invoices, and monitor their performance all from the mobile application.

Additionally, technicians may quickly access pertinent service history, manuals, knowledge bases, spare parts inventory, and training videos when your work order management system is linked to a comprehensive asset management solution.

Compiling Analytics

You can get sophisticated, precise metrics by sharing work order data on one central platform with your other business analytics. Measures of work order response times, asset repair costs, requests for corrective maintenance, and more can be included in reports and dashboards.

This makes it much simpler to view the data, assess how you’re doing in relation to KPIs, and formulate long-term plans and reports to important stakeholders.

Making Preventive and Corrective Maintenance More Effective

When completing routine inspections, such as safety checks or cleaning rounds, maintenance staff can expedite their procedure by centralizing all documentation, training materials, and maintenance checklists. Additionally, they can immediately submit a corrective work order to rectify any problems they find.

Additionally, it becomes much simpler to see trends when employing a software system to manage all of the equipment’s data. Facilities teams can more precisely anticipate expenses, modify maintenance plans, manage resources, and allocate funds for new equipment when they can identify which equipment is frequently failing and which needs further maintenance.

Better Resource Management

Technicians may check their schedule and upcoming work orders with the aid of a mobile CMMS. They can do this to better manage their time and prevent scheduling conflicts. Additionally, CMMS may assist businesses with inventory management and make sure they have the parts and tools they need on hand to complete work orders.

Reduced Costs

Mobile CMMS can assist organizations in saving money by streamlining maintenance operations and lowering the amount of time personnel spend on administrative activities. By enabling experts to troubleshoot problems remotely, it can also aid in lowering the necessity for pricey on-site trips.

The Benefits of Connected Workplaces

You can prioritize and execute work orders more quickly if you have a good work order management approach. Without a thorough system in place, you risk repeated data entry, extended processing times, and lowered asset performance visibility.

Additionally enhancing communication between technicians and the office is mobile work order management. The office can simply keep track of the status of work orders in real time, and technicians can easily communicate with the office about any issues they face while on the job. This may shorten wait times and raise client satisfaction.

When work order management software is integrated with other business procedures, it can assist expedite operations and guarantee that all equipment and gadgets are functioning properly.


Importance of Not Overworking Your Equipment

November 2022

Avoid Breakdowns

You want to maintain your equipment operating at its best for as long as possible because you have invested a lot of money in it. But using your equipment to its full potential can cause serious damage. The power and efficiency are decreased by this wear and tear, which can even result in significant, irreparable damage. Operating your equipment at maximum efficiency all the time and neglecting maintenance will eventually result in unanticipated failures and disruptions to your business operations. 

If you can relate to any of these signs, you are overworking your equipment. Read more…

Asset Management Terms & Definitions

November 2022

The Asset Glossary of Terms and Definitions contains a listing of terms that are commonly used when talking about assets and maintenance operations.

Asset Management Glossary of Terms and Definitions




Tips To Help You Prepare Your Facility For Winter

November 2022

tips facilities cmms

Facility managers should winterize their facilities to safeguard them from potential threats and to maintain maximum energy efficiency to reduce energy costs.

We’ve gathered some of the top suggestions for winterizing your building to maximize energy efficiency and ward off potential weather-related issues.

Minimize Heat Loss

When the weather delivers ice, snow, high winds, and bitter cold, the temperature for your facility must be optimal:

  • To ensure that the HVAC system is prepared to meet the demands of the impending cold weather, inspect and optimize it before winter. To maintain the quality of the air in your facility and to ease the strain on your HVAC system, the majority of HVAC air filters should be changed every three months.
  • Reduce energy loss by inspecting the facility for leaks, cracks, drafts, and other problems. To check whether windows and doors are adequately sealed, look at the weather stripping.
  • Turn off cooling systems properly. To be ready for the warmer season, schedule repairs for the winter.
  • Standardize thermostat settings to make sure that it is comfortable and energy efficient. 

Interior Building Maintenance

  • Create a strategy and allocate resources to keep ice, snow, and other debris out of interior floors, elevators, and other traffic areas.
  • Develop a plan and resources to ensure that interior floors, elevators, and other traffic areas are kept free of ice, snow, and other debris.
  • Check smoke detectors, carbon monoxide detectors, and emergency backup generators.
  • Create a routine for replenishing sanitizers and other safety supplies to maintain a clean environment.
  • Establish a program for thorough cleaning of the interior spaces, including the desks and other workstations, kitchens, restrooms, and doorknobs.
  • Check that all interior lighting is functional and well-lit to ensure that spaces are secure, particularly during a power outage.

Exterior Building Maintenance

Now is the time to do any repairs or improvements to the exterior of your facilities in order to reduce the need for emergency repairs:

  • Ensure that the doorways, stairs, walkways, and exits are accessible and in good condition.
  • >Check basements for leaks and be ready in case one occurs.
  • Develop a plan on where to stockpile snow, salt, shovels, and other snow removal items.
  • Take out any tree branches, fallen leaves, and other outdoor debris.
  • Prepare and winterize outside maintenance tools including snowplows and tractors.
  • Store other seasonal supplies like tools, furniture, tables, and chairs out of the way.
  • Regularly clean gutters, downspouts, and drains to reduce the accumulation of snow and ice that could cause leaks and roof damage.
  • Check the drainage and roof to ensure that all roof components are in good condition and capable of withstanding a storm.
  • Check parking lots, streets, and other areas to make sure the pavement is free of potholes and other potential dangers.
  • Inspect pipes and faucets, both the facility’s interior and exterior. Frozen pipes that can burst can cost a lot of time and money.
  • Disconnect every water hose.
  • Create a winter schedule for clearing the snow, cleaning the stairways and walkways, and allocating the necessary resources.
  • Make certain that all outdoor meters, propane tanks, etc. are reachable during bad weather.

Fire Protection Systems

  • Keep hydrants, valves, and standpipe connections accessible and marked. Set up routine inspections during bad weather to check clearance.
  • Make sure the internal sprinkler system is currently serviced, operational, and ready for winter.

Equipment Maintenance

Although the equipment is built to operate in the toughest of conditions, a few simple procedures to winterize your machines will help keep your equipment/assets running at peak performance:

  • According to the guidelines provided by the manufacturer, make a checklist, schedule, and carry out a complete examination of the machinery.
  • Install the proper lubricants, transmission fluid, etc., and check the fluid levels.
  • Generators should be tested to make sure they are operating properly.
  • Make sure there are no leaks or cracks in the hoses by inspecting them.
  • Examine the electrical wiring to make sure nothing is broken or damaged.
  • Store outside equipment away from the weather to reduce the need for additional labor, such as shoveling snow.
  • Make sure all of your tires are inflated properly, especially when the weather changes.
  • Examine repair logs to identify aging components or components that are close to failure.
  • Charge your batteries completely.
  • Verify that all tools and equipment are fuelled and prepared for use.
  • Make sure that everyone plans their schedules appropriately for those machines that need to run a while to warm up in the cold winter weather.

Disaster and Emergency Planning

In preparing your facilities for the winter, it is important to review your emergency and disaster planning procedures:’

  • Make sure your equipment is shutting down safely.
  • Assign the proper personnel to deal with system emergencies, utility problems, management, and building occupant notifications, and contact the required external authorities.
  • Make a backup strategy for power outages. Plan in advance when your facility will close and under what circumstances you will continue to operate.
  • Make sure your staff is aware of the company’s severe weather rules and regulations.
  • Make sure that all manuals and emergency plans and procedures are easily accessible. Having this information stored in a web-based centralized system that is accessible from anywhere is a necessity. Bits of paper tacked on walls can easily be covered up with other papers or torn down.

Preparing for Winter and How to Come Back Stronger After A Shutdown

Most businesses were not prepared for the massive shutdowns we recently encountered. Facility managers are still facing additional tasks of winterizing their equipment, facilities, and coping with the new safety regulations. As you are trying to meet the new guidelines, it is important to put your maintenance plans in place to optimize equipment performance with minimal disruption to your business:

  • Review repair records to determine the pieces of equipment that need urgent care.
  • Manage your inventory so you have the right parts at the right time, now and in the future.
  • Do everything according to all current best practices to ensure the safety of your employees and customers.
  • Make sure that employees are trained and understand how to accommodate the increase in work orders due to weather changes.
  • Install surge protectors and emergency power supplies throughout your facility.


Managing routine maintenance and facilities tasks is a full-time job. Trying to put an effective maintenance plan in place can be a struggle. Trying to identify every asset along with the corresponding history can be a nightmare. Combining all of these issues can lead to frustration, missed goals and is very time-consuming. Managing these tasks using spreadsheets is inefficient and takes a lot of time. The information is outdated by the time you enter it on the spreadsheet.

By having access to facility management software, such as a CMMS, building maintenance can be optimized and managed easily through mobile and desktop applications. This technology is used by facility managers worldwide and provides companies with a wide array of advantages. Technicians arrive onsite with everything they need to get the job done properly.

Facility and maintenance managers have major tasks ahead of them. Things are moving quickly, and your facilities and maintenance operations need to keep up with the fast pace and growing demands. All of these winter preparation and prevention tasks can be stored in a central system, making scheduling and meeting deadlines easy. Having a computerized maintenance management system (CMMS) makes all of your preventative maintenance tasks easier and especially when it is as important as preparing for cold weather and freezing temperatures.

Preventive Maintenance Mistakes You Should Avoid

November 2022


Preventive Maintenance

Regular maintenance is necessary to increase equipment reliability, keep equipment operating at optimum efficiency, and prevent unexpected breakdowns. However, setting up a preventative maintenance program may be challenging, and there are several typical errors operators make along the way that can increase the likelihood of unplanned equipment failure. This blog post will identify some of the preventive maintenance mistakes that you should avoid in order to ensure equipment reliability.  Get some useful tips on how to avoid them….. 


GIS & Maintenance Guides of Terms and Definitions

October 2022

With so many technology acronyms throughout all industries, we have put together the two following guides to help give you a better understanding of the terms and definitions.

If you would like to contribute to any of the directories, please feel free to visit our Contact Us page and enter the term and the directory name in the box marked “other”.

Geographic Information System (GIS) Glossary – (  

GIS Guide

Tips To Identify Common Forklift Issues

October 202F2

Forklift starting issues, break issues, broken forks, and more. In this article, we’ll offer some tips on how to recognize some of the most typical forklift problems and tips on how to manage them. Read more..

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