Benefits Of Effective Work Order Management Software
Work order management software helps an organization track, prioritize, and complete work orders across its business. Used alongside a comprehensive work order and asset management system, it streamlines operations and keeps equipment, devices, and building infrastructure working correctly.
The Benefits of Having Work Order Management Software
A maintenance crew may receive hundreds of work orders each week, depending on the size of the company and the nature of the industry. Software for work order management can help — a BusinessWire research report found that businesses employing this software had a 20% reduction in material costs and equipment downtime.
With the aid of work order software, you can quickly keep track of incoming tickets, assign them a priority, and check on their status — and proactively improve your preventive maintenance program using the information on the performance of your equipment.
Improving Work Order Submission Processes
Work order management software streamlines submission for all employees who need to report an issue, not just technicians. When your work order solution connects with other business applications, employees can submit tickets for both facilities and IT issues through the same portal — they briefly describe the issue, and the system routes the request to the right queue automatically.
Work Order Automation
Work order management software can automatically assign work orders to the right person or team — routing an HVAC issue straight to a technician qualified to handle it, for example. Field technicians can also submit comments or update work orders in real time from a mobile application, minimizing double entry and keeping data accurate. Technicians can access service history, manuals, knowledge bases, spare parts inventory, and training videos right from the same system.
Compiling Analytics
Sharing work order data on one central platform with your other business analytics gives you sophisticated, precise metrics — response times, asset repair costs, requests for corrective maintenance, and more, all in reports and dashboards that make it easy to assess your KPIs and report to stakeholders.
Making Preventive and Corrective Maintenance More Effective
Centralizing documentation, training materials, and maintenance checklists speeds up routine inspections like safety checks and cleaning rounds — and lets staff immediately submit a corrective work order to fix any problems they find. It also becomes much easier to spot trends: facilities teams can more precisely anticipate expenses, adjust maintenance plans, manage resources, and budget for new equipment once they can see which equipment fails most often.
Better Resource Management and Reduced Costs
A mobile CMMS lets technicians check their schedule and upcoming work orders to manage time and avoid conflicts, while also helping with inventory management so the right parts and tools are on hand. That streamlining saves money directly — less time spent on administrative work, and less need for costly on-site trips when experts can troubleshoot remotely.
The Benefits of Connected Workplaces
A good work order management approach lets you prioritize and execute work orders faster. Without a thorough system, you risk repeated data entry, extended processing times, and lowered visibility into asset performance. Mobile work order management also improves communication between technicians and the office — the office can track work order status in real time, and technicians can flag issues as they come up, shortening wait times and raising customer satisfaction.
More Ways the Right Software Pays Off
- Increased asset lifespan. Proper maintenance scheduling and execution extends the life of your equipment.
- Enhanced compliance. Automated documentation and audit trails make it easier to meet regulatory requirements.
- Improved safety. Reduces workplace accidents by ensuring proper procedures and safety checks are followed.
- Sustainability. Helps organizations reduce energy consumption and waste through optimized maintenance practices.
- Scalability. Easily adapts to growing maintenance needs as your organization expands or acquires new assets.
When work order management software is integrated with other business processes, it helps expedite operations and guarantees that all equipment and gadgets are functioning properly.
See These Benefits in Your Own Operation
eWorkOrders has supported maintenance operations for over 30 years, serving teams at Honda and King River Packaging, and rated 4.9 on both Capterra and G2.
About the author: Janet Jaquis is Marketing Director at eWorkOrders, where she writes about maintenance strategy, asset reliability, and CMMS software for maintenance and facility teams.
