CMMS Blog
Advantages of Using eWorkOrders CMMS Mobile Software Solution in the Resorts Industry
May 2019
Customer Challenge: Managing a resort can be complex. This customer was looking for a system to manage their maintenance, guest requests and ensure a smooth interaction between all the departments within the resort. This process has to be a seamless effort so that guests have a feeling of security. They want their guests to know that they have everything under control and make their accommodations flawless. They were looking for:
• A more efficient way to manage work requests.
• Quick routing of work requests to the appropriate department. (Housekeeping cleans a room, finds something broken or replaces a light bulb, etc.)
• Mobile access is a must, via a Smartphone, tablet or mobile device.
• Tracking of staff or tech hours associated with each work order.
• Upon completion of work orders, he wants the staff member to close out the work order and be notified that it has been completed.
• Run detailed reports and analyze results to determine trends, number of service requests, hours spent, expenses, etc.
• It has to be user-friendly.
Success Solution: We showed the customer the user-friendly and flexibility eWorkOrders CMMS software solution. Using our mobile maintenance software gives managers the ability to manage their staff activities in real-time, prioritize work requests and quickly respond to emergency requests. Users can manage, create, update and close out work orders from a computer, Smartphone or mobile device.
They were very impressed with the added feature of being able to snap a photo, upload it and attach it to a work order. Being able to provide a picture helps those techs who have difficulties in explaining issues and results. This saves a lot of time and frustration because a picture is worth a thousand words.
The routing of work orders to the appropriate departments, email notifications, managing labor hours, expenses and assets all greatly saves time, improves efficiency and communications. Running reports was quick and easy. With access to hundreds of reports and the ability to filter fields, they were able to get the details they needed on a monthly basis, plus always be prepared for inspections.
A CMMS Solution Saves Money & Increases ROI
May 2019
Article: A CMMS Solution Saves Money & Increases ROI
Are you facing the challenge of trying to get decision makers to see that investing in a CMMS solution provides cost-saving opportunities and increases Return On Investment (ROI)?
When decision makers realize how maintenance inefficiencies, such as equipment downtime and overtime labor have cost them, it’s easy to see that CMMS saves money and is a worthwhile investment. Read more….
Hotel Improves Customer Satisfaction with eWorkOrders CMMS Software
May 2019
Customer Challenge: Managing a large hotel comes with a lot of tasks to ensure that guests and employees are happy and everything is safe. The customer was looking for:
• Centralization of Data
• User-Friendly Access
• Mobile Access from a Smartphone
• Work Order Management
• Asset Management
• Reports
Success Solution: The customer saw the advantages of using the eWorkOrders CMMS software in their maintenance department. With all of the features, they would be able to keep track of inventory, streamline processes and save money. Having access to real-time data and reports makes meeting regulations and compliance audits a lot quicker and easier. The process of effectively managing assets and inventory, and the ability to generate historical reports to analyze expenses, definitely would save them a lot of money.
The most important tool for them was the work order management module and being able to create work orders from mobile devices. Having the ability to prioritize work orders to meet emergencies, and having real-time updates would definitely increase customer satisfaction.
Franchisee Uses eWorkOrders CMMS Software to Optimize Maintenance Operations for McDonald’s
May 2019
Customer Challenge: Our customer is managing over 42 McDonald’s franchises, which can be challenging. Their main objective was ensuring that the equipment is operating at peak performance and that the environments are kept safe. They came to us with the following requirements:
• A User-friendly system to manage and organize service requests from all of their franchises.
• The ability to keep track of routine as well as emergency repairs.
• A solution to manage equipment history, expenses and run reports by each franchise location.
• Needs implementation across all locations ASAP.
Success Solution: Through their research and the demonstration with our eWorkOrders CMMS software, they felt that this was the perfect solution. Through our software they were able to:
• Manage and maintain data for all franchises in one centralized location.
• Have access to equipment repairs and maintenance information in real-time.
• Manage and view preventive maintenance schedules for each franchise.
• Streamline processes for managing, creating and viewing work orders.
• Access to hundreds of reports to see all of the activity for each individual franchisee.
• The time spent on scheduling tasks, preparing for audits and inspections has been significantly reduced.
• Implementation, even with extensive customization, exceeded their expectations.
• With the training, documentation, videos and technical support, their franchises were able to get up and running very quickly.
The customer was extremely satisfied with the eWorkOrders software and customer support. Click here to read more…
eWorkOrders CMMS Software is Ideal for any Industry and Any Size Company
May 2019
Check out the advantages of what eWorkOrders Computerized Maintenance Management System software can bring to your company in your industry.
Talk to one of our technical experts.
Landscaping Contractor Uses CMMS to Improve Processes and Control Assets
May 2019
Customer Challenge: A Landscaping company was looking to improve their current processes for managing: assets, inventory, fleet, and work orders. Currently, they have one administrative person checking equipment (rakes, shovels, etc.) in and out. They were looking for a way to effectively:
• Manage and control assets.
• Manage all of the information on their fleet of vehicles.
• Access parts inventory from anywhere.
Success Solution: We demonstrated to this customer how our CMMS solution would streamline their current processes and exceed their expectations. They were very impressed with all of the features and the benefits that the eWorkOrders CMMS solution would bring to their company. They felt that the software would definitely improve processes and give them better control over their daily tasks.
Mobile Access Makes Work Orders Flow Easy In The Dairy Industry
May 2019
Customer Challenge: This Dairy Industry Management Company provides management services to owners and operators of dairies. They currently were working in a reactive maintenance mode, which was not efficient. They were looking for a mobile solution that would:
• Manage work orders for their facilities.
• Provide them with access to view work order tasks.
• See who reported the issue.
• Know the details and when the work order was closed out.
Success Solution: Our software provides users with an easy to use interface, accessible from a computer, Smartphone or mobile device. Some highlights from the demo included:
• How to easily maximize productivity and increase workflow efficiency with mobile access.
• Creating, viewing and managing work orders from a computer or mobile device.
• Taking advantage of cameras installed in the tablets and Smartphones. With digital documents, you can easily attach images to a work order.
• Managers can attach images and other important files and manuals, so technicians can see all the related information for each task.
• Work Order status and details can easily be viewed from the work order module, reports or a dashboard.
• Information is updated in real-time.
• Additional modules were also demonstrated included: Preventive Maintenance, Document Management, Asset Manager, and more.
Country Club Gets Results With eWorkOrders CMMS Software Solution
May 2019
Customer Challenge: A luxurious Country Club, with numerous Golf Courses, Tennis Courts, Fitness Center, Spa and a lot of other activities, had several challenges that brought them to eWorkOrders. Their current provider was not working up to their expectations in meeting their requirements for maintenance tracking and reporting. They were looking for a system that would accommodate their current requirements and the ability to grow with their expanding business.
Success Solution: In our demonstration with this customer, we were able to show them our CMMS features and walk him through our modules for:
• Service Requests.
• Viewing and managing work orders from a computer or mobile device.
• Managing expenses.
• Running customized reports.
• Preventive Maintenance scheduling.
• And more.
Our extensive portfolio includes customers from this industry and we were able to show them some additional features that would greatly help them to streamline more processes and reduce expenses. The customer was very happy and comfortable with the user-friendly interface and robust features that our software provided. They were extremely impressed with the expertise of the eWorkOrders CMMS account manager and the recommendations that he brought to the demonstration.
