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Controlling Maintenance Operations and Costs Within a Zoo

April 2019:

Customer Challenge:  This Zoo owner came to us looking for an automated system to help manage the maintenance operations of their buildings and exhibits. Their current process using handwritten service requests was a disaster. With multiple people using the centralized spreadsheet, keeping accurate track of assets and audit trails was very difficult. Having a system to store and manage vendor information and expenses would help them control costs. Being able to identify and respond to safety issues is always a concern. They wanted a user-friendly and cost-effective solution. Upper management wanted the ability to run very detailed reports. At any time, he wanted to be able to view and get a status on all of their work orders. In an attempt to reduce errors, they wanted to enter data only once into the system. As they get comfortable with the system, they wanted the system to grow with them.

Successful Solution:  We demonstrated our basic offer to this customer, along with some features that would accommodate their future growth. Through our experience working with zoos, we were able to recommend some additional tips that helped them understand the benefits of using a CMMS solution. Our discussion included:

• Demonstration of our user-friendly interface.
• Ease of managing data from a computer or mobile device.
• Storing and accessing documents, manuals, photos, etc.
• Process for tagging information and preparing for audits such as AZA, USDA, etc.
• Ability to store and track vendor information, products and costs.
• Process for creating vendor purchase orders and managing vendor invoices.
• CMMS – GIS tracking the location of zoo assets.
• Hundreds of standard reports are available.
• We will work with them to customize any special reports.
• View detailed information on work orders through:
o Work Order Management View.
o Run Reports.
o Customize a Dashboard.
• Enter data once with the ability to download or run reports.
• View real-time data.

 

Camp and Retreat Center Have A Successful Journey with eWorkOrders CMMS Software

April 2019

Customer Challenge: Managing a year-round Camp and Retreat Center with over 150 acres requires that facilities and equipment are always operating to its full potential.  They realized that their traditional pencil and paper approach to tracking business operations was limited, inefficient and not meeting their demands.  Managing numerous buildings, equipment and grounds, the risk of overlooking requests for repairs or who was responsible for the repairs could take hours, days or weeks to resolve.  Using this method of managing the camp was not productive and it was easy to forget things and loose papers.  In speaking with other camps and his staff, they all suggested that he takes a look at a Computerized Maintenance Management System (CMMS).  Through recommendations, he contacted Jeff Roscher, the software vendor for eWorkOrders CMMS software.

Success Solution: Mike was extremely satisfied with the software features that the eWorkOrders CMMS solution offered, and also very impressed with the customer service that was provided by Jeff and the eWorkOrders team.

Using eWorkOrders CMMS easy-to-use software improved the management and organization of their work orders, keeping the camp running more efficiently, saved time, saved money and empowered people to put work orders in immediately. They were extremely impressed when work orders are completed, a notification is sent out in real-time.

Having complete control over work orders gave the maintenance manager the ability to prioritized and re-prioritized work orders and be more responsive to urgent requests.  Using eWorkOrders for preventive maintenance helped them keep their equipment up and running, decreased downtime and gave them the ability to schedule maintenance during a time-frame that is convenient with their schedules.

eWorkOrders CMMS solution automated and streamlined processes, while improving efficiency and productivity.

 

Public Works Department Uses CMMS to Manage Assets and Make Speedy Repairs!

April 2019

Customer Challenge: The Department of Public Works was looking for a comprehensive system to help them manage their maintenance operations. Having a system that was easy to use by everyone including people with disabilities, was extremely important. They also wanted to provide residents with a link so that they could put in a service request when they encountered an issue. Mobile access was a key feature that they needed so that they could quickly be notified of potholes, dead animals or anything that required immediate attention or repair.

Success Solution:  We demonstrated the user-friendly Service Request module, along with all of the other features that would help them better manage their maintenance operations. Keeping track of assets spread in multiple locations was easily accomplished through our CMMS software solution. Daily checklists for the week could be setup and managed on one work order from a computer or mobile device.

In addition, they were very interested in our GIS system to help them quickly identify the location of an asset that needed repair.

At the end of the demonstration, the customer felt that eWorkOrders CMMS could easily help them:
• Improve work order management
• Streamline and improve communications
• Automate scheduling
• Provide key asset information
• Maintain accurate records for inspections

Biopharmaceutical Corporation Uses CMMS and Increases Customer Satisfaction

April 2019

Customer Challenge: A Global Biopharmaceutical Corporation biggest business challenge was to be able to manage, maintain, and consolidate all of their asset information and documents into one centralized location. The system had to be easily accessible and user-friendly for a diverse audience of technical and non-technical personnel. Their team depends on the rapid retrieval of information so that they can quickly accommodate and respond to customer requests. They are currently using eWorkOrders CMMS solution in some of their other locations and are extremely happy with our software and customer support. 

Success Solution: We demonstrated our CMMS software to this customer. Having customers in this industry, we were able to provide additional recommendations to help them streamline some additional functions. We talked them through an actual work order, showing them that with the press of a button the service request would be immediately sent to a maintenance technician. Through the reports and dashboard modules, they have an instant snapshot of the status of their work orders. Their other departments said that using eWorkOrders streamlined their processes which resulted in cost savings, improved efficiency, productivity and increased customer satisfaction.

Optimizing Maintenance Operations for Fitness Centers

April 2019

Customer Challenge: A large franchisor and operator of fitness centers were looking to bring the organization to the next level for tracking work orders to create more visualization. They currently use a spreadsheet and a system for communications, which was no longer efficient.

Main Objective: The system has to be user-friendly. Schedule preventative maintenance for the equipment and routine building maintenance, open and close out work orders, manage inventory and track repair histories. Run weekly reports to ensure that tasks were completed.

Success Solution:

• Walking through our service request module, the user saw how easy it was to access all of their information from anywhere at any time. 
• Pictures can be taken and attached to a work order from a computer or mobile device.
• Viewing and printing work orders, preventive maintenance schedules, inventory, labor hours and a lot more, can easily be done from any location.
• Manage vendor purchase orders and expenses.
• The document management system can store documents, drawing, manuals, warranties, pictures, etc.
• Users can create a customized dashboard to show real-time information on the status of work orders.
• Work Orders are also visible and manageable from the work order management screen, interactive calendar or special reports.
• Weekly or daily checklists can easily be set up on a work order at the beginning of the week and then closed out by the end of the week when the work order has been completed.
• We offer a comprehensive list of reports that can be customized to meet their specifications.
• The system is flexible, and you have the ability to set up specific signature approvals throughout your process.
• Special emails and alerts can be set up to meet their organization’s requirements.
• With real-time information, customers have seen big improvements in communications.
• With reports and more accurate information, preparing for inspections will now be a lot easier.

Optimizing your maintenance department will give you full visibility of how each of your facilities is doing at any time with just the press of a button.

Food Manufacturer Looking For Easy-to-Use, Centralized Maintenance Management System That Will Grow With Their Company

April 2019

Customer Challenge: A food manufacturer came to us looking for a solution to help them manage their maintenance operations. They currently have three plants, a distribution center, headquarters and are continually growing to add new locations in other states. They needed to get control of their maintenance department and wanted to have everything managed by one VP in one centralized location. This senior manager would be responsible for managing the workflow of work orders, accountable for personnel, tracking of employee work time and increasing the efficiency of the overall maintenance department. They needed the ability to track machine maintenance and downtime, along with photos, manuals, and other important documents. Accuracy was important in keeping track of inventory as parts are being distributed.

Successful Solution: We demonstrated how easy it is to track and view employee time, machine maintenance, parts inventory and accessing documentation through our cloud-based work order software. During the demonstration, they saw how easy it was to run reports and create dashboards to see the status of all of their work orders in real-time. We easily accommodated their pricing concerns.  Our standard option met their current needs and they have the ability to seamlessly add new users and new features with the growth of their company. They will never outgrow eWorkOrders, because it is expandable to meet the growth of the company.

Well Known Large Engine Manufacturer Eliminates Production Downtime with eWorkOrders

April 2019

Customer Challenge:  Our customer is a manufacturing facility for large engines.  There is limited time to move heavy machinery oversized parts from place to place in their plant during the production process.  eWorkOrders was approached to see if we could prevent downtime on the production line by creating a work order solution for the movement of these components being transported by tuggers and forklifts.  In order to maintain compliance with operational safety procedures, the vehicles are only permitted to move throughout the plant during specific time intervals.  Work orders are assigned to and completed by vehicle drivers using a tablet and our mobile software solution.

Successful Solution:  eWorkOrders was able to successfully build a custom queue with a focus on priority and aging of the work orders assigned to each driver.  This helps ensure that work will be completed within the desired timeframe and not become stale.  As work orders age, the color will change and the drivers are visually warned.  A schedule was built into the program with time intervals for vehicle movement only during “safe time” operating schedules.

Snack Food Distributor Upgrades from Paper to CMMS

April 2019

Customer Challenge:  A large distributor of snack foods contacted us looking to upgrade their maintenance management process.  The current paper and pencil process was not an efficient or easy way to manage work orders.  Meeting inspection regulations requires them to maintain accurate and detailed records.  Attaching documents and photos to work orders is a necessity. A big benefit would be able to keep track of vendor information.  They are looking for a software solution that would fit within their limited budget.  The system needs to be flexible for anticipated growth.

Successful Solution:  Highlights from our demonstration included:

• Management and storage of data through one centralized location.
• Technicians can enter and manage work orders from a computer or mobile device.
• Notes, documentation, photos, manuals, etc., can all be attached to work orders.
• Prepare for inspections with organized checklists that can be attached and managed through work orders.
• The Spot Buys module gives users the ability to access and store all of their vendor information.
• Our software is flexible and scalable and will grow with any size company.

The customer was just getting started to automate their processes. Our basic package provided them with an extensive set of features. A CMMS software solution was something they thought they really needed.

Streamlining Processes for Convenience Chain Stores, Restaurants and Gas Stations

April 2019

Customer Challenge:  A Convenience Store Chain with Restaurants and Gas Stations was looking for a system that would help them manage their work orders. Their team is responsible for managing a large number of franchise properties and ensuring that repairs are completed quickly. Managing their maintenance department through email wasn’t cutting it anymore.  Keeping track of labor hours and supplies for each location was challenging.  Before work orders could be distributed to the maintenance manager for execution, everything needed to be sent to the regional manager for approval.  Once the maintenance manager receives the work orders, they are assigned to the appropriate maintenance mechanic.  Users entering service requests have a limited skill set and would not easily be able to attend training sessions.  This necessitated a system that is extremely easy to use.  Workers in the field needed mobile access to close out their work orders and take pictures of broken or unsafe equipment. Management needed to run reports to see all of the work order activities and expenses by location and budget code.

Successful Solution:  We provided the customer with a free demonstration, showing them the easy to use service request interface and the flexibility of managing all of the locations in one centralized database. With our recorded training sessions, new users will have no problem in getting up-to-speed.  Additionally, users have free access to other training videos, online help, and technical support.  Using the work order management screen, various reports and dashboards, they can easily see everything they need.  Our interactive calendar is just another way that they can view and reassign work orders.  Being able to capture expenses for each location and easily associate those expenses with the correct budget code is simple. Setting specific sign-off permissions throughout the routing of work orders is easily performed with our software solution. Users can access and manage work orders and data from any computer or mobile.  eWorkOrders provided them with the features and solutions that exceeded their expectations.

Commercial Property Management Company Needs to Setup Work Order System Within a Week

April 2019

Customer Challenge:  This Commercial Property Management Company has locations in multiple states scattered across the country.  They needed to quickly set up an easy to use work order system for his tenants and technicians. They wanted to give each tenant their own access to put in a service request, with no access to other tenant information. The system had to be accessible from a computer and especially a mobile device. They had already been researching and meeting with a lot of other vendors to evaluate the options and pricing. They wanted to make sure that they made the right decision, and the software would be flexible to accommodate their specific needs. They said that once they had made a decision, they needed to be up within a week.

Successful Solution:  We had several options that we entertained with this customer, regarding the tenant login privacy and security. We demonstrated the user-friendly interface that the tenants would be using to submit requests. We also provided the customer with a demonstration of his view of the work order module where he could manage, prioritize, view and assess the work history of all of the work orders for his facilities. He loved that he also had the ability to run detailed reports and view a dashboard to see the status of all of the work orders for his facility. The customer assessed the options and was very comfortable with our recommendation and pricing and quickly chose us for their implementation.

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Testimonials

Exceeded expectations!

universal tech institute-CMMS

This product does far more than we will ever use. We have produced almost 10,000 work orders in the past 2 years. It is very user-friendly.

Don
Facility Director

eWorkOrders was made for us!

NSHMA says that eWorkOrders CMMS is the best!

We were looking for a software solution that not only met our needs but was also flexible, scalable and affordable. We’ve had the eWorkOrders CMMS software now for more than five years and the reliability of the software has been beyond our expectations; along with the Customer Service we received.

Yovanny
Director of Applications and Data Management

Excellent Software! Excellent Technical Team!

We are a franchise operator for over 400 restaurants including, KFC’s, Pizza Huts and Long John Silvers.  Our Account Manager, Norm Stepp walked us through the eWorkOrders CMMS software platform.  Excellent!  Norm, as well as most of the eWorkOrder Team, is a seasoned user of eWorkOrders.  The implementation was quick and easy.  During setup, Norm brought his expertise and provided some great recommendations and tips to help us get even more out of the system.  It is a real benefit working with someone who has actually used the system.  We were up and running very quickly and even the non-technical customers found it extremely easy to put in service requests.  eWorkOrders came with a lot of robust features, at a very affordable price.  Since using eWorkOrders we have:

• Streamlined our Maintenance Operations
• Controlled and Reduced Expenses
• Extended Equipment Lifecycle
• Increased Efficiency
• Managed and Controlled Contract Expenses
• Increased customer satisfaction

I can see why eWorkOrders is the Highest Rated CMMS software solution  Excellent Software!  Excellent Team!

 Jim
 Maintenance Director

Work Orders have become easier to manage since we implemented eWorkOrders CMMS software.

Zoo uses eWorkOrders CMMS software solution

eWorkOrders has been a great tool for us to begin to get a handle on our work orders, no special software is required which our IT dept. loves. Our customer communication has improved greatly. The ease of use has helped us with the transition from paper work orders to electronic. The reports help us to track our progress in many areas and we are better able to provide updates to management.

Andrea
Asst. to the Director of Park Operations

System is very easy to use. Their support staff is very fast, understanding and efficient.

infogroup uses eWorkOrders cmms

I have been using “informationpros” systems for several years and found the customer interface friendly and easy to use. On the rare occasion that I had an opportunity to use their support, they were fast, understanding and efficient. I will gladly recommend them to friends and associates.

Steve

Church members and school staff have easy access to work orders and real-time information.

parkview baptist church-CMMS

After years of struggling with an out-of-date paperwork order system, we decided to go with eWorkOrders. Since going online with eWorkOrders church members and school staff are able to open work-orders and get timely feedback almost instantly. Our maintenance staff is able to easily inform the originators of the progress on their work order. It is nice to have the best of both worlds.

Rev. Dan
Associate Pastor/Administration

eWorkOrders CMMS software is easy to use, affordable and has a fantastic support team!

Real Estate uses eWorkOrders CMMS

This is a wonderful system. Extremely user-friendly. And the Customer Support is always available. I would recommend this system for anyone looking to implement a new work order billing system in their office.

Muggs
Assistant Property Manager

Not only is eWorkOrders CMMS software exceptional, but the service is over the top good.

Neyer property management uses eWorkOrders CMMS solution.

They could get it up and running the same day.  Very full-featured. Excellent support that understood not only the product, but also my real need for it. In other words, they took the time to understand my business, not just sell their solution. Responsive, easy to understand and easy to reach. Exceptionally good value. We have tried both the Timberline and MRI service management modules and we find this product 100x easier to use. We have been very pleased since we first started using it. Not only is the product very good, but the service is over the top good. I was trying to develop a custom solution with a programmer and wasted dozens of hours and thousands of dollars to get way, way less functionality that is delivered by this product.

John
CEO

The detailed reports are easy to generate and saves us 18 hours a month.

McWhinney real estate uses eWorkOrders CMMS solution.n

eWorkOrders saves me 18 hours each month doing my customer chargebacks. A couple of clicks and one simple report generates a detailed listing with all our general ledger codes and monthly charges for our accounting department.

Betty

Impressed with the ease of use, robust features and working with a great team.

Celgene lab increases productivity with eWorkOrders CMMS software.

Whenever we acquire a new site, one of the first things we implement is eWorkOrders.  It’s the best way to service the employee population.

eWorkOrders keeps all of our work order requests organized and the ease of assigning work to multiple groups fosters collaboration amongst the various maintenance trades.

Starr D.
Celgene
Biotechnology Company

eWorkOrders is Super Easy to Learn and Use!

Honda Uses eWorkOrders Cloud Based CMMS

It is very easy to setup as well.  They provide excellent customer service. When I have a question or concern they respond within hours not days. That’s huge for me.

They always care about what we the customer wants. I could not ask for better support.  The product is super.

Ryan
Honda of America

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