Client Urgently Needed Mobile Signature Capture Capabilities for Tracking Equipment Repairs
Customer Challenge: One of our technical specialists received an urgent request from one of our manufacturing clients.
Their maintenance department was having trouble tracking who was dropping off and picking up equipment for repair. They needed to be able to use their mobile devices to capture the signatures of both the customer dropping off the equipment and the worker accepting the equipment. They also wanted to use a similar procedure when the equipment was returned. This would help them identify and hold accountable anyone involved with handling the equipment. It was also important to track when it was dropped off and picked up. Our customer needed this immediately. Our technical specialist was able to accommodate them and help them set this up right away. They had this up and running within a few minutes!
Successful Solution: Having multiple different types of sign-offs on a work order is just one of the many features that the eWorkOrders CMMS solution provides.
Another happy customer!