They could get it up and running the same day. Very full-featured. Excellent support that understood not only the product, but also my real need for it. In other words, they took the time to understand my business, not just sell their solution. Responsive, easy to understand and easy to reach. Exceptionally good value. We have tried both the Timberline and MRI service management modules and we find this product 100x easier to use. We have been very pleased since we first started using it. Not only is the product very good, but the service is over the top good. I was trying to develop a custom solution with a programmer and wasted dozens of hours and thousands of dollars to get way, way less functionality that is delivered by this product.
eWorkOrders has been a great tool for us to begin to get a handle on our work orders, no special software is required which our IT dept. loves. Our customer communication has improved greatly. The ease of use has helped us with the transition from paper work orders to electronic. The reports help us to track our progress in many areas and we are better able to provide updates to management.
Asst. to the Director of Park Operations
After years of struggling with an out-of-date paperwork order system, we decided to go with eWorkOrders. Since going online with eWorkOrders church members and school staff are able to open work-orders and get timely feedback almost instantly. Our maintenance staff is able to easily inform the originators of the progress on their work order. It is nice to have the best of both worlds.
eWorkOrders saves me 18 hours each month doing my customer chargebacks. A couple of clicks and one simple report generates a detailed listing with all our general ledger codes and monthly charges for our accounting department.
It is very easy to setup as well. They provide excellent customer service. When I have a question or concern they respond within hours not days. That’s huge for me.
They always care about what we the customer wants. I could not ask for better support. The product is super.
Honda of America
Whenever we acquire a new site, one of the first things we implement is eWorkOrders. It’s the best way to service the employee population.
eWorkOrders keeps all of our work order requests organized and the ease of assigning work to multiple groups fosters collaboration amongst the various maintenance trades.
This product does far more than we will ever use. We have produced almost 10,000 work orders in the past 2 years. It is very user-friendly.
We were looking for a software solution that not only met our needs but was also flexible, scalable and affordable. We’ve had the eWorkOrders CMMS software now for more than five years and the reliability of the software has been beyond our expectations; along with the Customer Service we received.
Director of Applications and Data Management
I have been using “informationpros” systems for several years and found the customer interface friendly and easy to use. On the rare occasion that I had an opportunity to use their support, they were fast, understanding and efficient. I will gladly recommend them to friends and associates.
We are a franchise operator for over 400 restaurants including, KFC’s, Pizza Huts, Taco Bell’s, Tim Hortons, A&W’s and Long John Silvers. Our Account Manager, Norm Stepp walked us through the eWorkOrders CMMS software platform. Excellent! Norm, as well as most of the eWorkOrder Team, is a seasoned user of eWorkOrders. The implementation was quick and easy. During setup, Norm brought his expertise and provided some great recommendations and tips to help us get even more out of the system. It is a real benefit working with someone who has actually used the system. We were up and running very quickly and even the non-technical customers found it extremely easy to put in service requests. eWorkOrders came with a lot of robust features, at a very affordable price. Since using eWorkOrders we have:
• Streamlined our Maintenance Operations
• Controlled and Reduced Expenses
• Extended Equipment Lifecycle
• Increased Efficiency
• Managed and Controlled Contract Expenses
• Increased customer satisfaction
I can see why eWorkOrders is the Highest Rated CMMS software solution Excellent Software! Excellent Team!
This is a wonderful system. Extremely user-friendly. And the Customer Support is always available. I would recommend this system for anyone looking to implement a new work order billing system in their office.
Assistant Property Manager