January 2023
Work order management software helps an organization track, prioritize, and complete work orders across its business. When used along with a comprehensive work order and asset management system, it can help a company streamline its operations and ensure all equipment, devices, and building infrastructure is working correctly.
In reality, having a strong work order system in place is essential to ensuring that a business runs efficiently and that its staff has access to the tools they require whenever they need them. So, what is a work order? At a high level, a work order is an action or task assigned to a person or team. It describes the maintenance work required for a piece of equipment, and it can either be recorded on paper or digitally. Work orders can be submitted internally by an employee or externally by a customer.
The Benefits Of Having Work Order Management Software
A maintenance crew may receive hundreds of work orders each week, depending on the size of the company and the nature of the industry.
Software for work order management can help with it. A recent BusinessWire research found that businesses employing this software had a 20% reduction in material costs and equipment downtime.
With the aid of work order software, you can quickly keep track of your incoming tickets, assign them a priority, and check on their status. You can also proactively improve your preventive maintenance program using the information on the performance of your equipment.
Let’s examine some of the main advantages of work order management software, as well as the significance of integrating it with other enterprise tools like your asset management system or CMMS.
Improving Work Order Submission Processes
Work Order Management Software may streamline procedures for all employees who need to submit work requests, not only technicians.
Employees can submit tickets for both facilities issues and IT-related issues through the same portal, for instance, when you combine your work order solution with other business applications (such as IT systems). They only need to briefly describe their issue, and the system will send their request to the appropriate queue. No matter the problem, this makes it much simpler to produce work orders.
Work Order Automation
You can automatically assign work orders to the appropriate person or team by using work order management software. You can make sure that requests are automatically routed to the technician who is qualified to address a problem with an HVAC system, for instance.
In addition, your field technicians can submit comments about the equipment or update work orders in real-time while working on the equipment when you utilize work order management software that connects to a mobile application. This minimizes double entering and guarantees that your data is correct and current. The procedure is streamlined; technicians can finish the tasks given to them, send invoices, and monitor their performance all from the mobile application.
Additionally, technicians may quickly access pertinent service history, manuals, knowledge bases, spare parts inventory, and training videos when your work order management system is linked to a comprehensive asset management solution.
Compiling Analytics
You can get sophisticated, precise metrics by sharing work order data on one central platform with your other business analytics. Measures of work order response times, asset repair costs, requests for corrective maintenance, and more can be included in reports and dashboards.
This makes it much simpler to view the data, assess how you’re doing in relation to KPIs, and formulate long-term plans and reports to important stakeholders.
Making Preventive and Corrective Maintenance More Effective
When completing routine inspections, such as safety checks or cleaning rounds, maintenance staff can expedite their procedure by centralizing all documentation, training materials, and maintenance checklists. Additionally, they can immediately submit a corrective work order to rectify any problems they find.
Additionally, it becomes much simpler to see trends when employing a software system to manage all of the equipment’s data. Facilities teams can more precisely anticipate expenses, modify maintenance plans, manage resources, and allocate funds for new equipment when they can identify which equipment is frequently failing and which needs further maintenance.
Better Resource Management
Technicians may check their schedule and upcoming work orders with the aid of a mobile CMMS. They can do this to better manage their time and prevent scheduling conflicts. Additionally, CMMS may assist businesses with inventory management and make sure they have the parts and tools they need on hand to complete work orders.
Reduced Costs
Mobile CMMS can assist organizations in saving money by streamlining maintenance operations and lowering the amount of time personnel spend on administrative activities. By enabling experts to troubleshoot problems remotely, it can also aid in lowering the necessity for pricey on-site trips.
The Benefits of Connected Workplaces
You can prioritize and execute work orders more quickly if you have a good work order management approach. Without a thorough system in place, you risk repeated data entry, extended processing times, and lowered asset performance visibility.
Additionally enhancing communication between technicians and the office is mobile work order management. The office can simply keep track of the status of work orders in real time, and technicians can easily communicate with the office about any issues they face while on the job. This may shorten wait times and raise client satisfaction.
When work order management software is integrated with other business procedures, it can assist expedite operations and guarantee that all equipment and gadgets are functioning properly.
