April 2019
Customer Challenge: A large franchisor and operator of fitness centers were looking to bring the organization to the next level for tracking work orders to create more visualization. They currently use a spreadsheet and a system for communications, which was no longer efficient.
Main Objective: The system has to be user-friendly. Schedule preventative maintenance for the equipment and routine building maintenance, open and close out work orders, manage inventory and track repair histories. Run weekly reports to ensure that tasks were completed.
Success Solution:
• Walking through our service request module, the user saw how easy it was to access all of their information from anywhere at any time.
• Pictures can be taken and attached to a work order from a computer or mobile device.
• Viewing and printing work orders, preventive maintenance schedules, inventory, labor hours and a lot more, can easily be done from any location.
• Manage vendor purchase orders and expenses.
• The document management system can store documents, drawing, manuals, warranties, pictures, etc.
• Users can create a customized dashboard to show real-time information on the status of work orders.
• Work Orders are also visible and manageable from the work order management screen, interactive calendar or special reports.
• Weekly or daily checklists can easily be set up on a work order at the beginning of the week and then closed out by the end of the week when the work order has been completed.
• We offer a comprehensive list of reports that can be customized to meet their specifications.
• The system is flexible, and you have the ability to set up specific signature approvals throughout your process.
• Special emails and alerts can be set up to meet their organization’s requirements.
• With real-time information, customers have seen big improvements in communications.
• With reports and more accurate information, preparing for inspections will now be a lot easier.
Optimizing your maintenance department will give you full visibility of how each of your facilities is doing at any time with just the press of a button.
