Customer Challenge: Our customer is managing over 42 McDonald’s franchises, which can be challenging. Their main objective was ensuring that the equipment is operating at peak performance and that the environments are kept safe. They came to us with the following requirements:
• A User-friendly system to manage and organize service requests from all of their franchises.
• The ability to keep track of routine as well as emergency repairs.
• A solution to manage equipment history, expenses and run reports by each franchise location.
• Needs implementation across all locations ASAP.
Success Solution: Through their research and the demonstration with our eWorkOrders CMMS software, they felt that this was the perfect solution. Through our software they were able to:
• Manage and maintain data for all franchises in one centralized location.
• Have access to equipment repairs and maintenance information in real-time.
• Manage and view preventive maintenance schedules for each franchise.
• Streamline processes for managing, creating and viewing work orders.
• Access to hundreds of reports to see all of the activity for each individual franchisee.
• The time spent on scheduling tasks, preparing for audits and inspections has been significantly reduced.
• Implementation, even with extensive customization, exceeded their expectations.
• With the training, documentation, videos and technical support, their franchises were able to get up and running very quickly.
The customer was extremely satisfied with the eWorkOrders CMMS software and customer support, and years later, they continue to rely on us throughout all of their locations. Click here to read more…
