December 2020
Jeff Roscher, President, eWorkOrders shares his vision with Enterprise Management Associates (EMA) of his vision for 2021.
Hybrid customer servicing evolves
The COVID-19 pandemic will likelyย transform the workplaceย for some time, and those changes will be reflected in how ESM is delivered, saidย Jeff Roscher, co-founder and president of eWorkOrders, which sells aย computerized maintenance management system. Todayโs digital CMMS owes much to past industrial revolutions.
Customers can now put service requests in using a web-based interface, he said. They can easily check the status of their requests and get notifications when the jobs have been completed.
“Less contact and less interaction with people are going to be the new way of doing things.”
โJeff Roscher
Website: https://eworkorders.com/
Read more: https://techbeacon.com/enterprise-it/enterprise-service-management-7-trends-watch-2021
