Customer Challenge: Managing a large hotel comes with a lot of tasks to ensure that guests and employees are happy and everything is safe. The customer was looking for:
• Centralization of Data
• User-Friendly Access
• Mobile Access from a Smartphone
• Work Order Management
• Asset Management
Success Solution: The customer saw the advantages of using the eWorkOrders CMMS software in their maintenance department. With all of the features, they would be able to keep track of inventory, streamline processes and save money. Having access to real-time data and reports makes meeting regulations and compliance audits a lot quicker and easier. The process of effectively managing assets and inventory, and the ability to generate historical reports to analyze expenses, definitely would save them a lot of money.
The most important tool for them was the work order management module and being able to create work orders from mobile devices. Having the ability to prioritize work orders to meet emergencies, and having real-time updates would definitely increase customer satisfaction.