Customer Testimonials

eWorkOrders has streamlined and simplified my job as a Maintenance Planner / Scheduler. Implementing their CMMS software was simple, user-friendly, and efficient. I am able to manage, maintain, and schedule my corrective work, preventative maintenance, critical assets, and employee information, all important documentation, and utilize many customized reports with one system.  I love that they are constantly updating and improving the system. Any questions – they’ll answer them quickly!  No long waits.  Great system and great team!

I have worked in the Airport Facilities Maintenance Department at two different airports over a span of forty years. While being employed at these two airports, I have held positions of being a technical worker, supervising and now managing airport facilities. I have experienced the problems of having no work order system, manual paper system and some automated work order systems that were not user-friendly. About ten plus years ago, I started using eWorkOrders and recognized quickly; it is a system that was designed for skilled and non-technical employees to use. The front end of the system was very users friendly for our tenants, and administrators to use when putting in a work request from any web-based device. Our technician enjoyed the ease of closing the work order and tracking historical data. As the Facilities Manager, I like the simplicity of setting up preventive maintenance schedules and monitoring the fixed Assets. eWorkOrders technical support was always on point and was very professional in solving problems in a timely fashion. In my opinion and the opinions of our facility maintenance employees, we feel that every organization can benefit from using the eWorkOrders System.

I only have good things to say about the service.  The support that we are given is just incredible.  Jeff took the time to work with me to fully understand our needs and came up with a solution that not only met my current requirements but anticipated expansion for growth.  The system is so user-friendly and not complicated.  With so many features, we are continually looking at our current processes to see how we can improve and streamline more tasks by using the eWorkOrders CMMS solution.  I am just amazed at the quality of technical support that we continue to receive from this team.

This is a wonderful system. Extremely user-friendly. And the Customer Support is always available. I would recommend this system for anyone looking to implement a new work order billing system in their office. implement a new work order billing system in their office.

This is a wonderful system. Extremely user-friendly. And the Customer Support is always available. I would recommend this system for anyone looking to implement a new work order billing system in their office.

We were looking for a software solution that not only met our needs but was also flexible, scalable and affordable. We’ve had the eWorkOrders CMMS software now for more than five years and the reliability of the software has been beyond our expectations; along with the Customer Service we received.

I found the training videos and Gerry at the support desk/phone call away, to be VERY helpful in helping me navigate through the system.  The videos allowed me to “search by name” and anyway I inputted the subject under “search”, it directed me to a video that helped.  Gerry was GREAT, very patient, and knowledgeable both via the phone and emails, so their support is excellent.

At Mount St. Josephs we only use the asset / preventative maintenance side of the program, but it is easy to input from inside eWorkOrders as well as upload from an excel spreadsheet.  We have over 10 buildings/properties to maintain, so it is very simple to set up each building & assets associated with that building.  It allowed me to capture as little or as much data on an asset (boiler for example), attach manuals, set up a schedule to automatically send a reminder to do the PM, close the PM once the work was completed along with comments.  It allows YOU or maybe a plant manager to see what has been captured.  Long-term plans are to have our maintenance crew use the handheld device (IPAD) to access the system remotely.   As of now, I print whatever PM is generated and handoff to the appropriate crew member.  You can generate reports to track orders, assets, buildings, etc.

It’s very easy to use to set up your team members for assigning a task and tracking, as well as communicating via email to anyone who needs to be in the know.

The initial setup may take you a little time depending on how much data you have electronically already. We have over 1000 assets listed.  The previous admin had uploaded all of them, and my job was to backfill missing data/ set up the schedule.  Due to budget constraints, we are not at full staff and a real technician inputting some of the data would have been nice (that’s our problem, not eWorkOrders!).

I found the system easy to use, with multiple functions that haven’t even been used yet, but great support to get you what you need.

They could get it up and running the same day.  Very full-featured. Excellent support that understood not only the product, but also my real need for it. In other words, they took the time to understand my business, not just sell their solution. Responsive, easy to understand and easy to reach. Exceptionally good value. We have tried both the Timberline and MRI service management modules and we find this product 100x easier to use. We have been very pleased since we first started using it. Not only is the product very good, but the service is over the top good. I was trying to develop a custom solution with a programmer and wasted dozens of hours and thousands of dollars to get way, way less functionality that is delivered by this product.

I want to thank you for providing a great product and customer service. The eWorkOrders CMMS program has provided our tenants with an exceptionally reliable online work order system for years. The software is very user-friendly for the end-user. Information Professionals designed a feature-rich platform specific to our needs with expansion capabilities. This is a product I will recommend for years to come.

Managing the facilities for the US Senate Sergeant at Arms across a large complex requires a lot of time and organization.  Above all, it has to be affordable, increase efficiency, reduce costs and be completely secure.  Implementing eWorkOrders streamlined processes, improved inspections, provided us with daily reports on how our operations were performing.  Overall we are extremely satisfied with eWorkOrders and I would highly recommend them to anyone looking for a web-based CMMS.

We love the flexibility and the power eWork Orders provide for us. Once the system is set up, work orders with great details can be automatically generated. In addition, as the work orders are being completed, the fulfillers of the work orders can create new work orders to have items addressed that maybe they were not able to complete. The software facilitates a great way of communicating in a decentralized organization to ensure items are completed in a timely fashion, ensuring a quality product for our customers.

Whenever we acquire a new site, one of the first things we implement is eWorkOrders.  It’s the best way to service the employee population.

eWorkOrders keeps all of our work order requests organized and the ease of assigning work to multiple groups fosters collaboration amongst the various maintenance trades.