Implementation Specialist – Trainer (Entry Level)

Location:  Virtual

This Entry Level Implementation Specialist is responsible for working with our clients in the implementation of a computerized maintenance management system (CMMS) throughout their organization.  The primary role of this individual is to guide and support our clients through each project milestone until the successful launch of their new software is achieved, ensuring that our customers have a seamless transition to our CMMS platform.  Other responsibilities will include the recording and implementation of training videos and other projects as needed. 

This will be a virtual office position.

Responsibilities

  • Work with customers to configure their CMMS system, mainly via web conference and phone, to meet their specifications and business requirements
  • Guide customers step by step through the entire process from start through the launch
  • Some of the responsibilities include:  data imports, data entry, asset records, help to setup modules including preventative maintenance scheduling, inventory stockrooms, scheduled reporting and KPI dashboards, workflow notifications and all tasks to configure the CMMS application to meet customers’ objectives
  • Continue to support and provide technical assistance to customers, ensuring that all of their needs are fully met
  • Accurately and timely documentation, reporting and communicating status internally and externally
  • Provide customer training and support mainly during the implementation process
  • Development and implementation of training and marketing videos
  • Assist the sales team by demonstrating system features to them and potential customers
  • Assist internal technical support team on an as needed basis

Requirements/Qualifications

  • Associates degree
  • Minimum (2) years of experience in database management and/or a similar field
  • Must have outstanding Microsoft excel skills
  • Technologically savvy with proficient computer skills
  • Must have experience recording videos
  • Fast learner
  • Presentation skills
  • Pleasant voice to record videos
  • Pleasant voice to record videos
  • Able to understand customer requirements and provide them with the right solution
  • Analytical problem-solving skills, including the ability to figure out how things should work
  • Ability to be flexible and respond to changing priorities
  • Professional with excellent verbal and written communication and interpersonal skills
  • Excellent relationship building and management skills
  • A positive, self-starter attitude and desire to exceed expectations at every opportunity
  • Enjoys a fast-paced, dynamic, challenging and team-oriented work environment
  • Experience hosting web-based meetings or conferences
  • Customer Service experience
  • Additional Technical Skills a plus:
    • SQL
    • HTML
    • Java Script
    • Ajax
    • jQuery
    • CSS
    • ASP
    • PHP
    • Postman

Interested candidates should submit a resume and cover letter to salesresumes@eworkorders.com and should list “Implementation Specialist” in the subject line.

Information Professionals, Inc. is an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.