Streamlining Maintenance Operations for a McDonald’s Franchise
Managing maintenance for more than 40 McDonald’s restaurants across Central California requires a fast, reliable, and scalable solution. Mike, a McDonald’s franchise owner and Maintenance Operations Supervisor, needed an effective tool to streamline maintenance service requests, reduce response times, and maximize equipment uptime. That’s why he chose eWorkOrders, a robust McDonald’s maintenance CMMS designed to meet the unique demands of fast food restaurant operations.
Business Challenge: Centralizing Maintenance Across McDonald’s Locations
Operating in the fast-paced food service industry, Mike faced the challenge of managing and organizing a high volume of maintenance service requests from 42 separate McDonald’s locations under his ownership. The key objectives included:
The key objectives included:
- Ensuring peak equipment performance and safety
- Maintaining compliance with food safety regulations
- Coordinating maintenance tasks efficiently across multiple restaurants
Mike needed a multi-location CMMS solution that was:
- User-friendly and easy to adopt
- Quick to implement with minimal downtime
- Flexible enough to handle routine preventive maintenance as well as emergency repairs
- Scalable to support dozens of restaurants with ongoing growth
Speed of deployment was critical, as the system needed to be operational within a tight timeframe.
Rapid Implementation of eWorkOrders CMMS
After evaluating several options and testing demos, Mike selected eWorkOrders CMMS due to its adaptability and straightforward user experience.
“With eWorkOrders, we got a flexible, fast-to-deploy CMMS with an intuitive interface.”
Thanks to comprehensive training materials, step-by-step how-to videos, and responsive live support, Mike’s maintenance teams quickly adopted the system, including those with limited technical experience.
Ensuring Compliance with Food Safety Inspections
In the fast food industry, compliance is non-negotiable. Accurate and accessible preventive maintenance records are essential for passing food safety inspections. Using the eWorkOrders McDonald’s maintenance CMMS, Mike’s team was able to:
- Maintain centralized, real-time maintenance records
- Access preventive maintenance schedules and history by equipment or location
- Monitor work order completion and technician activity in real time
- Track inventory and parts across all franchise locations
This centralized approach not only ensured regulatory compliance but also enhanced daily operational efficiency.
Results: Streamlined Maintenance for 42 McDonald’s Locations
Within weeks of implementing the McDonald’s maintenance CMMS, Mike’s team reported measurable improvements:
“Our technicians love the real-time updates they receive on their phones and tablets. Being able to prioritize and respond to emergency work orders instantly has significantly boosted our efficiency and customer satisfaction,” Mike said.
Key benefits of using eWorkOrders CMMS for fast food maintenance include:
- Streamlined maintenance workflows leading to higher productivity
- Customized service request screens tailored to each restaurant location
- Rapid software adoption across all 42 McDonald’s franchises
- Mobile-friendly access to work orders via smartphones and tablets
- Instant prioritization and assignment of work orders
- Automatic routing of requests with notifications to franchise owners
- Centralized preventive maintenance scheduling reducing downtime and equipment failures
- Inventory and parts tracking by location within a unified platform
- Comprehensive reporting tools with location-based filtering for better insights
- Simplified compliance reporting to meet regulatory standards
- A flexible and scalable platform to support franchise growth
- Exceptional customer support with fast, responsive service
- Improved communication and collaboration across teams and locations
Conclusion: Scalable Maintenance for Fast Food Franchises
For franchise owners and maintenance managers in the fast food industry, a basic ticketing system is not enough. They require a mobile, flexible CMMS tailored to multi-location operations. With eWorkOrders, Mike found a scalable and reliable solution that continues to improve his maintenance management every day.
eWorkOrders CMMS Streamlines Maintenance for 42 McDonald’s Locations
For the last 24 years, I have been managing the maintenance and repair of over 42 McDonald’s restaurants. The eWorkOrders CMMS has streamlined many processes and improved productivity in the management of service requests, work orders, and communications between my team of 7 maintenance technicians and the restaurant GMs. Before the implementation of eWorkOrders, we were keeping individual lists at the various stores of repairs and requests. Having to manage all of the maintenance for all of these facilities, equipment, coolers, etc., left me and my team with some very long lists to manage. Although we thought that the process was working fine, we knew that there had to be a more efficient way to manage our facilities. After meeting with Norm, my account representative, he understood my challenges and did a demo of eWorkOrders CMMS software that showed me the capabilities and how eWorkOrders could improve my existing processes. We decided to implement eWorkOrders throughout our restaurants. That was the best move I have ever made! The store GMs all love knowing that all of their requests they entered into the eWorkOrders system are being tracked and will be completed in a very timely manner, including the ordering of parts, etc. With the robust standard set of reports, we can now track activities at the individual and store levels and analyze the data for improvements. Being able to put in a service request and manage work orders from a mobile device is just awesome! I wish I had eWorkOrders years ago. Thank you, Norm for your help and professionalism in getting us up and running with eWorkOrders. Norm is always available when I have questions or issues to improve what I’m doing, since I’m not the most proficient person when it comes to computer stuff. The good news is you don’t have to be. Hope I’m not sounding like a salesman because I’m not, I’m just a very satisfied customer.
Mike
