Customer Challenge: Managing a year-round Camp and Retreat Center with over 150 acres requires that facilities and equipment are always operating to its full potential. They realized that their traditional pencil and paper approach to tracking business operations was limited, inefficient and not meeting their demands. Managing numerous buildings, equipment and grounds, the risk of overlooking requests for repairs or who was responsible for the repairs could take hours, days or weeks to resolve. Using this method of managing the camp was not productive and it was easy to forget things and loose papers. In speaking with other camps and his staff, they all suggested that he takes a look at a Computerized Maintenance Management System (CMMS). Through recommendations, he contacted Jeff Roscher, the software vendor for eWorkOrders CMMS software.
Success Solution: Mike was extremely satisfied with the software features that the eWorkOrders CMMS solution offered, and also very impressed with the customer service that was provided by Jeff and the eWorkOrders team.
Using eWorkOrders CMMS easy-to-use software improved the management and organization of their work orders, keeping the camp running more efficiently, saved time, saved money and empowered people to put work orders in immediately. They were extremely impressed when work orders are completed, a notification is sent out in real-time.
Having complete control over work orders gave the maintenance manager the ability to prioritized and re-prioritized work orders and be more responsive to urgent requests. Using eWorkOrders for preventive maintenance helped them keep their equipment up and running, decreased downtime and gave them the ability to schedule maintenance during a time-frame that is convenient with their schedules.
eWorkOrders CMMS solution automated and streamlined processes, while improving efficiency and productivity.