April 2021
“Once you have decided that you are going to build a SaaS, it is important that you include the following in your planning.
- A good understanding of the customers/business requirements.
- Define data security specifications.
- Design the disaster recovery process.
- Identify the appropriate team members, and their capabilities, that will be implementing the software.
- Design the data structure necessary to implement.
- Select the appropriate software for your back end and front end.
- Design the user interface with the customer’s needs in mind. Ensure if it is really easy to utilize.
- Customer support preparation.
- Determine Service Level Agreement (SLA) including turnaround time, etc.
- Documentation for the entire infrastructure.
- Customer training.
- Determine the best places to market your product and market it as much as possible.
- Listen to user feedback and use this to improve your offering.
- I feel the most ideal way to build a SaaS product is to incorporate it into a Computerized Maintenance Management Software (CMMS). The main reasons for using a CMMS SaaS are accessibility from anywhere using a computer, Smartphone, or mobile device, data security, and low total cost of ownership.
What are the goals of successful implementation?
- Clearly defined and agreed to objectives.
- Complete dedication and focus on the project plan.
- Strategic flexibility.
- Alignment of best practices.
- A good understanding of the team’s capabilities and availability.
- Continuous assessment.”
– Jeff Roscher, CEO of eWorkOrders
