Fiix vs. UpKeep: Which CMMS Is Right for You in 2026?
Fiix, a Rockwell Automation company, and UpKeep both build cloud CMMS platforms with AI woven into their preventive maintenance workflows — but they reach for AI in different ways. In practice, Fiix Foresight analyzes work orders, parts usage, and asset spend to flag risk; UpKeep’s Nova AI generates and optimizes work orders directly, and pairs with UpKeep’s own IoT sensor hardware.
This comparison draws only on each vendor’s official pricing pages and verified, named reviews from Capterra and G2 — not marketing copy from either company. In fact, every price and rating claim links to its source.
Finally, we also cover eWorkOrders as a third option, since teams comparing Fiix and UpKeep are often weighing platforms with more transparent, flat-rate pricing structures as well.
Fiix vs. UpKeep: Key Differences
Overall, both platforms weave AI into preventive maintenance, but they differ on where that AI lives, whether there’s a real free tier, and who builds the hardware.
Where Fiix and UpKeep Diverge
- Free tier. Fiix offers a genuine $0 Free plan with 25 active PM tasks and unlimited service requests and work orders. UpKeep offers a free trial with no credit card required, but no permanent free tier.
- AI approach. Fiix Foresight (Work Order Insights, Parts Forecaster, and Asset Insights) analyzes historical data to flag risk, and Fiix MAX adds a separately priced conversational AI assistant on Professional/Enterprise plans. UpKeep’s Nova AI is built into the core product and can generate work orders and optimize schedules directly, without a separate add-on fee structure.
- Hardware strategy. UpKeep sells its own wireless IoT sensor line, UpKeep Edge, for condition-based monitoring. Fiix doesn’t offer proprietary sensor hardware, instead focusing on OT/IT system integration through its Integration Hub and Smart Connectors.
- Top published tier. Fiix’s Professional tier, which it calls its “most popular” plan, runs $75/user/month and adds Fiix Foresight and multi-site management. UpKeep’s top published tier, Premium, runs $55/user/month and adds PM scheduling and costed parts/inventory management.
- Target company profile. Fiix positions itself for teams managing “thousands of work orders and assets,” citing manufacturing, oil and gas, food and beverage, and heavy equipment. UpKeep’s own site spans from single-site teams just getting off spreadsheets to global enterprises, across manufacturing, energy, food service, fleet, education, and healthcare.
At a Glance: Fiix vs. UpKeep
| Dimension | Fiix | UpKeep |
|---|---|---|
| Free tier | Fiix: Yes — $0, 25 active PM tasks | UpKeep: Free trial only, no permanent free tier |
| Top named AI feature | Fiix: Fiix Foresight + Fiix MAX (add-on) | UpKeep: Nova AI (included, not a separate add-on) |
| Proprietary IoT hardware | Fiix: No — Integration Hub/Smart Connectors instead | UpKeep: Yes — UpKeep Edge wireless sensors |
| Top published tier price | Fiix: $75/user/month (Professional) | UpKeep: $55/user/month (Premium) |
| Parent company | Fiix: Rockwell Automation (acquired Dec. 2020) | UpKeep: Not specified |
| Capterra rating | Fiix: 4.5★ (628 reviews) | UpKeep: 4.6★ (1,330 reviews) |
What Does Fiix Offer? Features, Pricing & Pros/Cons
Fiix has operated under Rockwell Automation since the December 2020 acquisition, building a cloud CMMS aimed at teams handling large volumes of work orders and assets. Specifically, its centerpiece feature, Fiix Foresight, is an AI engine designed to flag maintenance risk before it causes downtime.
Key features
- Work order management with insights reporting that flags delays and at-risk orders
- Preventive maintenance scheduling, including nested PMs for complex assets
- Fiix Foresight — Work Order Insights, Parts Forecaster, and Asset Insights AI modules
- Fiix MAX, a conversational AI assistant available as an add-on on Professional/Enterprise plans
- Asset management with QR/barcode scanning and an asset insights dashboard
- AI-driven Parts Forecaster demand prediction inside inventory and parts management
- Integration Hub, Smart Connectors, and an open API for OT/IT system integration
Ideal users
Fiix markets itself toward teams managing “thousands of work orders and assets,” per its own site, with core industries spanning manufacturing, oil and gas, food and beverage, and heavy equipment. Meanwhile, its Capterra and G2 reviewer base skews mid-market and small business, with some enterprise representation — a strong fit for teams already inside the Rockwell Automation ecosystem or that want AI-driven risk flagging tied to OT/industrial systems.
Pros
Reviewers consistently call out a few strengths in Fiix:
- Intuitive layout. “The system’s layout is intuitive, and the functionality is well designed.” — Marvin B., Millwright
- Fast asset lookup via QR codes. “By just scanning the asset’s QR code, I am able to access information about any asset almost immediately.” — Debbi S., CMMS Coordinator
- Easy to learn. “The workorder process is very user friendly and can be used with very little training.” — Jesse H., Manager of Maintenance Services
Cons
The recurring complaints in verified Fiix reviews:
- Rigid subscription policies. “Rigid, anti-customer policies — I asked to downgrade from a premium subscription to a basic one, and was told that wasn’t allowed.” — Joshua A., CFO
- Performance lags with large lists. “Some features feel slow at times, especially when loading large lists of work orders or assets.” — Udhay K., Software Engineer
- Mobile app gaps. “New app is terrible; geared toward one type of use only.” — Joe S., Plant Engineering Manager
Pricing
Fiix publishes four tiers (per Fiix’s official pricing page, 2026). Free costs nothing and includes 25 active PM tasks plus unlimited service requests and work orders. In particular, Basic, at $45/user/month, adds unlimited PMs and reporting. Professional — Fiix’s self-described “most popular” tier — runs $75/user/month and layers in Fiix Foresight, multi-site management, and purchasing/RFQ tools. Beyond that, Enterprise is custom-quoted and adds failure codes, a customizable interface, Integration Hub access, e-signatures, and SSO. Additionally, Fiix MAX, the conversational AI add-on, is priced separately and requires Professional or Enterprise.
What Does UpKeep Offer? Features, Pricing & Pros/Cons
UpKeep is a mobile-first CMMS built to scale from a single site up to a global enterprise deployment. Specifically, its two headline features are Nova AI — an assistant UpKeep says can generate work orders and optimize maintenance schedules automatically — and UpKeep Edge, its own wireless IoT sensor hardware for condition-based monitoring.
Key features
- Work order tools built mobile-first, covering both requests and planning
- Custom checklists run alongside preventive maintenance scheduling
- An embedded AI assistant, Nova AI, that UpKeep says can draft work orders, optimize schedules, and trigger actions on its own
- UpKeep Edge wireless IoT sensors, UpKeep’s own hardware line for condition-based monitoring installable in hours
- Purchase order and invoice tools built into parts and inventory management, with costing
- Reporting dashboards UpKeep says are built on Google Looker
- Tracking for depreciation, warranty status, and time and cost
Ideal users
According to UpKeep’s own site, its customers range from “single-site teams getting off paper and spreadsheets” to “global enterprises managing thousands of assets,” spanning manufacturing, energy, food service, fleet, education, and healthcare. In addition, G2 reviewers for UpKeep skew mid-market. It suits teams that want a bundled AI assistant and sensor hardware from a single vendor.
Pros
What comes up most in verified UpKeep reviews:
- User-friendly overall. “One of the most user-friendly software options.” — Aidan D., Maintenance Manager
- Strong work order workflow. “The work order creation and processing features are top-notch.” — Urho H., Operations Manager
- Easy to customize. “Very easy to use and you can customize it to fit your specific needs.” — Matt L., Electronics Tech
Cons
What comes up most as a complaint in verified UpKeep reviews:
- Per-user pricing adds up. “The per-user pricing model can add up, especially as the team grows.” — Donnie M., Director of Facilities
- Real learning curve at setup. “Initial setup takes a while, and there’s definitely a learning curve.” — Husein R., Digital Strategy Manager
- App bugs after updates. “Difficulties whenever I update the app, the bug is unbearable.” — Jennifer Elizabeth P., Backend Developer
Pricing
Two tiers are published by name. Specifically, Essential is listed at $24/user/month on UpKeep’s site, covering unlimited work orders and locations plus Nova AI and basic asset management — Capterra currently lists that same tier at $20/user/month, so confirm the live number before budgeting. In addition, Premium, at $55/user/month, adds PM scheduling, custom checklists, and parts/inventory management with costing. Beyond that, Professional and Enterprise move to custom quotes and add offline mobile mode, workflow automation, multi-site tools, and SSO. Additionally, a free trial requires no credit card, though there’s no permanent free plan (per UpKeep’s official pricing page, 2026).
Fiix vs. UpKeep: Which Should You Choose?
The Fiix vs. UpKeep decision often comes down to whether you want AI-driven risk analytics tied to an industrial automation heritage, or an all-in-one platform that bundles its own AI assistant with proprietary sensor hardware.
Choose Fiix if you want a genuine free starting tier, value Fiix Foresight’s AI-driven risk analytics, or are already inside the Rockwell Automation ecosystem.
Choose UpKeep if you want an AI assistant and IoT sensor hardware from a single vendor, and don’t mind that the free option is a trial rather than a permanent tier.
Either way, verify current published rates directly — both vendors update tier pricing and features periodically, and Fiix MAX in particular is priced and gated separately from the base Fiix plans.
Why eWorkOrders Is a Smarter Alternative to Fiix and UpKeep
By contrast, eWorkOrders gives maintenance teams flat-rate, published pricing and AI-assisted PM planning built into the platform rather than sold as a separate add-on.
Why maintenance teams choose eWorkOrders over Fiix and UpKeep
- A genuinely flat-rate structure, not per-user math. Starter and Advanced are flat monthly rates covering unlimited users, unlike per-seat pricing on either Fiix or UpKeep’s published tiers.
- AI-assisted PM recommendations built in, not an add-on. AI Recommended PMs and Asset AI Analysis, powered by Google Gemini, come with the platform rather than requiring a separate purchase like Fiix MAX.
- Full mobile browser access on every plan. No native app requirement, and no extra mobile licensing fee.
- Reporting included from the Starter tier. KPI dashboards aren’t reserved for a premium tier.
- U.S.-based support and training on every plan. Support isn’t gated behind an upgrade.
- End-to-end asset lifecycle tracking. Purchase price, depreciation, warranty, and maintenance history stay with every asset record.
- Spare parts inventory with reorder alerts. Stock-level tracking tied to specific assets.
- Over 30 years in the CMMS business. eWorkOrders now supports more than 800 service departments.
Pricing
Specifically, eWorkOrders publishes three plans directly: Starter at $380/month, Advanced at $480/month — both flat-rate for unlimited users — and a custom Enterprise tier generally priced $45–$120/user/month on a 5-user minimum. Additionally, a one-time setup fee applies, and optional web setup or training sessions are available. (eWorkOrders, 2026) Contact eWorkOrders directly to confirm current plan details for your team size.
What actual users say
“It’s like hitting 5 out of 6 numbers on the lottery.”
— Bryan J., Purchasing Manager, Transportation/Trucking/Railroad
“It offers strong automation for work orders, asset tracking and preventative maintenance.”
— Haley D., Accounting Admin, Medical Practice
“The 24/7 tenant portal enhances communication, speeds up response times, and boosts tenant satisfaction.”
— Sue R., Maintenance Manager, Real Estate
“We were able to create a system and workflows that work perfect for us, without having to give up any of our wants.”
— Robert H., Director of Operations, Higher Education
“Huge difference to our maintenance department. There are so many great things to say.”
— Garland W., Maintenance Manager
“The system and support team are excellent. I plan to engage with eWorkOrders in future projects.”
— Benjamin P., Director of Facilities and Maintenance, Aviation & Aerospace
Want to see how eWorkOrders compares to Fiix or UpKeep directly? get a demo →
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Guides
- CMMS ROI: 7 Metrics to Measure and Optimize — How to quantify the return on a CMMS investment.
- 10 Steps to Budget Effectively for CMMS Software — Planning for licensing, setup, and training costs.
- Equipment Maintenance: Types, Schedules & Compliance Guide — Building a maintenance program that prevents equipment failures.
- What Is CMMS Software? — The complete plain-language guide to CMMS: features, pricing models, and implementation.
- Preventive Maintenance: The Complete Guide — PM scheduling, checklists, and KPIs.
- Asset Management with CMMS: The Complete Guide — Tracking, lifecycle, and depreciation for physical assets.
- Work Order Management Software: The Complete Guide — How work order software works, from request to completion.
- What Does a CMMS Do? — Key features and benefits explained.
- Types of Preventive Maintenance Explained — Time-based, meter-based, and condition-based PM strategies compared.
- Maintenance Terms and Definitions Glossary — 200+ CMMS and maintenance management terms explained in plain language.
Software & Features
- eWorkOrders CMMS/EAM — The full commercial feature set, pricing, screenshots, and a live demo.
- CMMS Reports, Dashboards, Analytics & KPIs — How eWorkOrders’ built-in reporting library works.
- Maintenance Checklists Library — Digital inspection and PM checklists with photos and signatures.
Tools
- CMMS ROI Calculator — Estimate ROI based on your current maintenance costs and asset count.
Fiix vs. UpKeep: Frequently Asked Questions
Does Fiix or UpKeep have a free plan?
Fiix does — its Free tier costs $0 and includes 25 active PM tasks plus unlimited service requests and work orders. By comparison, UpKeep offers a free trial with no credit card required, but doesn’t have a permanent free tier.
What’s the difference between Fiix MAX and UpKeep’s Nova AI?
Fiix MAX is a conversational AI assistant sold as a separately priced add-on, available only on Fiix’s Professional and Enterprise plans. By contrast, UpKeep’s Nova AI — which can generate work orders and optimize schedules — is built into the core product rather than sold as a standalone add-on.
Does UpKeep or Fiix sell its own IoT sensor hardware?
UpKeep does, through its UpKeep Edge line of wireless sensors for condition-based monitoring. By comparison, Fiix doesn’t sell proprietary sensor hardware; it focuses instead on OT/IT system integration through its Integration Hub and Smart Connectors.
Is Fiix owned by another company?
Yes. Rockwell Automation acquired Fiix in December 2020, and Fiix now operates as part of Rockwell’s broader industrial automation portfolio.
Is Fiix or UpKeep better for a team that’s just starting out?
Fiix’s $0 Free tier (25 active PM tasks, unlimited requests and work orders) gives a new team a genuine no-cost starting point. In contrast, UpKeep’s free trial is time-limited, so teams that want to stay on a free plan indefinitely may prefer Fiix’s Free tier.
Does eWorkOrders require installing a native mobile app?
No — eWorkOrders runs through a full mobile browser interface on every plan, so technicians can access it without installing a dedicated app.
Does eWorkOrders charge extra for support and training?
No — live support and training come standard on every eWorkOrders plan rather than being billed separately.
See eWorkOrders in Action
See why teams trust eWorkOrders to manage their maintenance operations.
Author: Janet Jaquis, Marketing Director | CMMS Software Specialist
Pricing, ratings, and feature details reflect publicly available information as of August 2026 and are independently verified against vendor pricing pages and Capterra/G2 listings; they may change without notice. eWorkOrders CMMS is our own product and is included in this comparison for reference.
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