Jeff Roscher, President, eWorkOrders shares his vision with Enterprise Management Associates (EMA) of his vision for 2021.
Hybrid customer servicing evolves
The COVID-19 pandemic will likely transform the workplace for some time, and those changes will be reflected in how ESM is delivered, said Jeff Roscher, co-founder and president of eWorkOrders, which sells a computerized maintenance management system. Today’s digital CMMS owes much to past industrial revolutions.
Customers can now put service requests in using a web-based interface, he said. They can easily check the status of their requests and get notifications when the jobs have been completed.
“Less contact and less interaction with people are going to be the new way of doing things.” —Jeff Roscher
Janet Jaquis is a CMMS software specialist with over 8 years at eWorkOrders, where she develops educational content, technical guides, whitepapers, and implementation resources for maintenance management professionals. Her work covers preventive maintenance, work order management, asset reliability, inventory and spare parts, mobile maintenance, and CMMS implementation across manufacturing, healthcare, government, food and beverage, and facilities operations.
Janet's content is grounded in customer testimonials, case studies, industry research, and ongoing engagement with the eWorkOrders product team and customer base. Prior to eWorkOrders, she spent her career at AT&T in enterprise technology, working on the development and launch of AT&T WorldNet — one of the first major commercial internet services — and serving as Product Marketing Manager for AT&T WorldNet and AT&T Satellite Services.
She holds a degree in Marketing and completed the full PMP (Project Management Professional) certification program.
