Jeff Roscher, President, eWorkOrders shares his vision with Enterprise Management Associates (EMA) of his vision for 2021.
Hybrid customer servicing evolves
The COVID-19 pandemic will likely transform the workplace for some time, and those changes will be reflected in how ESM is delivered, said Jeff Roscher, co-founder and president of eWorkOrders, which sells a computerized maintenance management system.
Customers can now put service requests in using a web-based interface, he said. They can easily check the status of their requests and get notifications when the jobs have been completed.
“Less contact and less interaction with people are going to be the new way of doing things.”