Enterprise service management: 7 trends to watch in 2021

December 2020

Jeff Roscher, President, eWorkOrders shares his vision with Enterprise Management Associates (EMA) of his vision for 2021.

Hybrid customer servicing evolves

The COVID-19 pandemic will likely transform the workplace for some time, and those changes will be reflected in how ESM is delivered, said Jeff Roscher, co-founder and president of eWorkOrders, which sells a computerized maintenance management system.

Customers can now put service requests in using a web-based interface, he said. They can easily check the status of their requests and get notifications when the jobs have been completed.

“Less contact and less interaction with people are going to be the new way of doing things.”
Jeff Roscher

Website:  https://eworkorders.com/        

Read more:   https://techbeacon.com/enterprise-it/enterprise-service-management-7-trends-watch-2021


Testimonials

Best Product Available For The Money

Creating and monitoring work orders is very intuitive and valuable. The ability to verify what work was done and what parts were used is priceless.… Read more “Best Product Available For The Money”

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McDonald’s Streamlines Process with eWorkOrders CMMS Software

For the last 24 years, I have been managing the maintenance and repair of over 42 McDonald’s restaurants. The eWorkOrders CMMS has streamlined many processes… Read more “McDonald’s Streamlines Process with eWorkOrders CMMS Software”

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Improved processes at a very affordable price.

The use of the eWorkOrders platform has facilitated the management and streamlining of our operations and maintenance workflow.  System features, coupled with the responsiveness of… Read more “Improved processes at a very affordable price.”

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