Customer Testimonials

eWorkOrders is super easy to learn and use! it is very easy to setup as well.  They provide excellent customer service. When I have a question or concern they respond within hours not days. That’s huge for me.

They always care about what we the customer wants. I could not ask for better support.  The product is super.

For the last 24 years, I have been managing the maintenance and repair of over 42 McDonald’s restaurants. The eWorkOrders CMMS has streamlined many processes and improved productivity in the management of service requests, work orders, and communications between my team of 7 maintenance technicians and the restaurant GMs. Before the implementation of eWorkOrders, we were keeping individual lists at the various stores on repairs and requests. Having to manage all of the maintenance for all of these facilities, equipment, coolers, etc., left me and my team with some very long lists to manage. Although we thought that the process was working fine, we knew that there had to be a more efficient way to manage our facilities. After meeting with Norm, my account representative, he understood my challenges and did a demo of eWorkOrders CMMS software that showed me the capabilities and how eWorkOrders could improve my existing processes. We decided to implement eWorkOrders throughout our restaurants. That was the best move I have ever made! The store GMs all love knowing that all of their requests they entered into the eWorkOrders system are being tracked and will be completed in a very timely manner, including the ordering of parts, etc. With the robust standard set of reports, we can now track activities at the individual and store level and analyze the data for improvements. Being able to put in a service request and manage work orders from a mobile device is just awesome! I wish I had eWorkOrders years ago. Thank you, Norm for your help and professionalism in getting us up and running with eWorkOrders. Norm is always available when I have questions or issues to improve what I’m doing since I’m not the most proficient person when it comes to computer stuff. The good news is you don’t have to be. Hope I’m not sounding like a salesman because I’m not, I’m just a very satisfied customer.

The eWorkOrders system has really helped us organize our Laboratory Services request process. The scientists access it through the intranet site and easily request chemical deliveries, hazardous waste pick-ups, glassware washed, items autoclaved, etc. Once the scientist’s initial order is placed, they do not have to re-enter their specific information – only the specific request. We have had nothing but positive comments regarding eWorkOrders request system from our customers, and tracking of work requests has also been simplified by using this system. Jeff stays in touch with us on a regular basis to see if we have any issues and the system is user-friendly.

We are a franchise operator for over 400 restaurants including KFC, Pizza Hut, Taco Bell, Tim Hortons, A&W and Long John Silver’s.  Our Account Manager, Norm Stepp, walked us through the eWorkOrders CMMS software platform.  Excellent!  Norm, as well as most of the eWorkOrders team, are seasoned users of eWorkOrders.  The implementation was quick and easy.  During setup, Norm brought his expertise and provided some great recommendations and tips to help us get even more out of the system.  It is a real benefit working with someone who has actually used the system.  We were up and running very quickly and even the non-technical customers found it extremely easy to put in service requests.  eWorkOrders came with a lot of robust features, at a very affordable price.  Since using eWorkOrders we have:

• Streamlined our Maintenance Operations
• Controlled and Reduced Expenses
• Extended Equipment Lifecycle
• Increased Efficiency
• Managed and Controlled Contract Expenses
• Increased customer satisfaction

I can see why eWorkOrders is the Highest-rated CMMS software solution. It is excellent software!  Excellent Team!

Creating and monitoring work orders is very intuitive and valuable. The ability to verify what work was done and what parts were used is priceless. The inventory and purchase orders are intuitive and a must as well. Being able to track on-hand inventory and how it flows is extremely valuable.

We choose eWorkOrders due to its superior ability to record the purchase and tracking of inventory. Also, the work order information was much more detailed and easy to use than anything out on the market. The tech support is amazing as well! They ALWAYS respond to any issue or suggestion that we have in a timely and professional manner.

The implementation of this system has allowed us to document the work we perform on our plant equipment both for maintenance and for safety records. We now can historically track all parts used and time spent on assets. We also have detailed records of the company assets as well.

The inventory portion allows us to order and track inventory as well as accurately cost what we use and check vendor pricing.

The use of the eWorkOrders platform has facilitated the management and streamlining of our operations and maintenance workflow.  System features, coupled with the responsiveness of the eWorkOrders technical team to custom solutions, have enabled our company to increase productivity and efficiency, integrate data with other systems, improve facility maintenance communications, streamline our business processes, and to perform continuous process improvement benchmarking through KPI analysis.

eWorkOrders has been a great tool for us to begin to get a handle on our work orders, no special software is required which our IT dept. loves. Our customer communication has improved greatly. The ease of use has helped us with the transition from paper work orders to electronic. The reports help us to track our progress in many areas and we are better able to provide updates to management.

One of the best customer service experiences I have ever encountered. I would highly recommend this company and I have been using them and their product eWorkOrders for many years in the pharmaceutical industry. Very user friendly and the product was customized to my own needs with a very quick turnaround time. They have even made recommendations on how we could enhance our utilization of the system for our very diverse needs. I give them 5 stars only because there were no options for more!!

Very simple to use system. Support is very responsive. Requests for new reporting is met with enthusiasm and created very quickly. Suggestions for changes/improvements are considered and acted upon quickly. I am very glad I chose this system for the museum. I would absolutely recommend this system as a plug and play application that is very intuitive. I have used other CMMS in the past, and I can tell you that I spend little to no time with application problems; this web-based system is the way to go. Let the experts maintain the foundation while I focus on my business.

eWorkOrders has been providing amazing service to Celgene for about 12 years now and I know you are used to me saying how wonderfully everyone on the team takes care of me and takes care of Celgene as a whole but today I really have to highlight how Rachel Stein (technical specialist for eWorkOrders), was able to completely save the day.  I won’t bore you with the details but I will say that today she was truly a miracle worker and lifesaver!  Rachel is a National Treasure

eWorkOrders saved my client (Virginia Department Of Transportation) over $150,000 a year in headcount alone! Before they implemented eWorkOrders, VDOT was managing multiple systems, with multiple platforms. Being a government facility, they are very conscious of budgets and expenses. With the eWorkOrders CMMS solution, they have all of their inventory and asset information, documents, schedules and information stored in on centralized location that can be accessed from anywhere – at any time! Through the implementation and the ease of use of eWorkOrders CMMS centralized solution, they no longer needed multiple people managing multiple legacy systems and were able to reduce their headcount and utilize these employees in another area. Overall the system saved time, money and increased productivity and efficiency.

It has been great working with the eWorkOrders Team! They understood my customers’ needs and requirements, budget constraints and worked with them to quickly get them up and running on the software.

I highly recommend this team for any company that really wants to achieve success with a new CMMS solution. It is really nice to work with a team that listens to what you want and need and delivers a solution with an exceptional outcome! eWorkOrders is in the business of successfully assisting organizations through the implementation process and making sure that customers are comfortable with their system. eWorkOrders has the best professional technical and management team who all work together to ensure customer satisfaction!

We looked at several CMMS packages before settling on eWorkOrders. We needed a program that we could set up quickly and get moving on to satisfy regulatory requirements. eWorkOrders had our back. With the provided training and set-up support, we met our deadline and are now fully running with the software.

In a past life, I was a database manager and I believe I have kept up in most areas of information technology. So I think I’m qualified to say that this software has been designed with the end-users in mind. It’s easy to set up and easy to maintain. The real selling point though is the company’s customer support. From the first email reply onward, the customer support has been phenomenal