Implementation Specialist – Customer Onboarding & Training (CMMS)

Location: 📍 Virtual Office Apply now!
Schedule: Full-time, Monday–Friday, 10:00am–6:00pm Eastern

We are hiring a CMMS Implementation Specialist to lead new customers through onboarding onto our maintenance management platform. You’ll own each client’s journey from kickoff to go-live: configuring their system around their business requirements, training their teams, and making sure launch day goes smoothly. After launch, you’ll continue to be their go-to resource for technical support.

Responsibilities

• Guide new customers step by step through the full onboarding process, from initial setup through a successful launch
• Handle system configuration and data setup: asset records, preventive maintenance schedules, inventory stockrooms, KPI dashboards, scheduled reports, and workflow notifications
• Deliver customer training via web conference and phone throughout implementation
• Serve as the subject matter expert on eWorkOrders features and best practices
• Provide ongoing technical assistance after go-live, including answering the support line, owning support issues through resolution, and assisting the internal support team as needed
• Document and communicate project status accurately and on time, both internally and with clients

Qualifications

• Bachelor’s degree strongly preferred, or 2+ years of software technology / implementation experience
• Experience with CMMS or SaaS platforms preferred; hands-on CMMS implementation experience is a strong plus
• Maintenance management experience a plus
• Ability to train customers remotely via web conference and phone; experience hosting web-based training sessions or meetings
• Excellent project management and organizational skills with sharp attention to detail
• Ability to quickly master new software tools (CMMS)
• Technologically savvy with proficient computer skills
• Professional with excellent verbal and written communication and interpersonal skills
• Analytical problem-solver who can understand customer requirements and translate them into the right solution
• Excellent relationship-building skills and customer service experience
• Positive, self-starter attitude; flexible and comfortable in a fast-paced, team-oriented environment
• Bilingual English/Spanish a plus
• JavaScript a plus

How to apply

Email your resume and cover letter to salesresumes@eworkorders.com with “Implementation Specialist” in the subject line.

Information Professionals, Inc. is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other basis protected by law.