We have been using this system for about two years. We own and manage a 1 million SF complex, fully tenant occupied. Our tenants absolutely love the website. It is so easy for them to access, make service requests, and receive notifications of the request status. Our engineering staff also finds this website very easy and user-friendly. They monitor the website hourly, easy access, once the request is received, they are able to post their comments, post the status of their work, track their time, and use the inventory to complete the job. Management is able to complete the billing process very easily, as time and materials are also tracked and defined at the time the work order is closed, thus avoiding unnecessary follow-up steps, as we had experienced in other websites that we had used in the past. During the course of the 1st year, we needed Jeff Roscher to “tweak” the system to reflect our particular needs. His response was and continues to be amazing. His staff is very competent and very responsive. We at the Penn Mutual Towers greatly recommend the eWorkOrders system. The annual cost to use the website is also very reasonable. I can assure you that you will be very pleased with the eWorkOrders system.
