I’ve been using the system since I took over the kitchen equipment for all our cafeterias in 2008. When both of our equipment technicians retired in 2021, I had to learn to navigate the system (checking work orders, assigning work orders, closing out work orders, etc.), and I called the WorkOrders helpline a lot for guidance.
This is very easy for our employees to use, and it is easy for us to keep track of their work orders and who is servicing the equipment. We don’t use this to its full capacity, such as keeping track of payroll hours or overtime. It is only me and 2 other technicians, but it is easy to keep track of what is going on at the 69 sites that we oversee and the multiple types of equipment at the kitchen sites. Anytime I have a problem with anything, mostly reports, the customer service is great. Very friendly, very patient with my limited knowledge of computer programs, and very helpful in showing me a better way to accomplish what I am looking for.
