Enterprise service management: 7 trends to watch in 2021
December 2020 Jeff Roscher, President, eWorkOrders shares his vision with Enterprise Management Associates (EMA) of his vision for 2021. Hybrid customer servicing evolves The COVID-19 pandemic will likely transform the workplace for some time, and those changes will be reflected in how ESM is delivered, said Jeff Roscher, co-founder and president of eWorkOrders, which sells a computerized maintenance management … Read more