Customer Challenge: One of our technical specialists received an urgent request from a manufacturing client. Their maintenance department was struggling to track who was dropping off and picking up equipment for repair. They needed a system that allowed mobile devices to capture the signatures of both the customer dropping off the equipment and the worker accepting it. A similar process was required when the equipment was returned. This level of tracking was crucial for identifying and holding accountable anyone handling the equipment. Accurate timestamps for drop-off and pick-up were also essential. Our customer needed an immediate solution, and our technical specialist was able to implement it quickly. The client had the system up and running within minutes.
Successful Solution: eWorkOrders provided a flexible CMMS solution that allows multiple types of sign-offs on a single work order. This feature ensures all parties involved in equipment handling are accountable, while maintaining a complete digital record of signatures and timestamps. With mobile accessibility, maintenance staff can now record, track, and manage equipment transfers seamlessly, improving overall workflow efficiency and reducing the risk of errors or lost equipment.
By implementing this CMMS solution, the client achieved several benefits:
- Accurate tracking of equipment drop-offs and pick-ups with digital signatures.
- Enhanced accountability for all personnel handling equipment.
- Reduced administrative errors and paperwork through mobile data capture.
- Immediate deployment and ease of use, requiring minimal training for staff.
Overall, this implementation highlights how eWorkOrders CMMS helps manufacturing facilities streamline equipment tracking, ensure accountability, and improve maintenance operations efficiently. Another happy customer benefiting from advanced CMMS capabilities!
