Hospitality Facilities Management Software for Hotels & Casinos

I found the training videos and Gerry at the support desk/phone call away, to be VERY helpful in helping me navigate through the system.  The videos allowed me to “search by name” and anyway I inputted the subject under “search”, it directed me to a video that helped.  Gerry was GREAT, very patient, and knowledgeable both via the phone and emails, so their support is excellent.

At Mount St. Josephs, we only use the asset / preventative maintenance side of the program, but it is easy to input from inside eWorkOrders as well as upload from an Excel spreadsheet.  We have over 10 buildings/properties to maintain, so it is very simple to set up each building & assets associated with that building.  It allowed me to capture as little or as much data on an asset (boiler, for example), attach manuals, set up a schedule to automatically send a reminder to do the PM, close the PM once the work was completed, along with comments.  It allows YOU or maybe a plant manager to see what has been captured.  Long-term plans are to have our maintenance crew use the handheld device (IPAD) to access the system remotely.   As of now, I print whatever PM is generated and hand it off to the appropriate crew member.  You can generate reports to track orders, assets, buildings, etc.

It’s very easy to use to set up your team members for assigning a task and tracking, as well as communicating via email to anyone who needs to be in the know.

The initial setup may take you a little time, depending on how much data you have electronically already. We have over 1000 assets listed.  The previous admin had uploaded all of them, and my job was to backfill missing data/ set up the schedule.  Due to budget constraints, we are not at full staff, and a real technician inputting some of the data would have been nice (that’s our problem, not eWorkOrders!).

I found the system easy to use, with multiple functions that haven’t even been used yet, but great support to get you what you need.

We love the flexibility and the power eWork Orders provide for us. Once the system is set up, work orders with great detail can be automatically generated. In addition, as the work orders are being completed, the fulfillers of the work orders can create new work orders to have items addressed that maybe they were not able to complete. The software facilitates a great way of communicating in a decentralized organization to ensure items are completed in a timely fashion, ensuring a quality product for our customers.

It does everything that I want it to do, and when I require a change, the staff at eWorkOrders makes it happen every time.