Choosing the right Computerized Maintenance Management System (CMMS) is critical for organizations aiming to streamline maintenance operations, reduce downtime, and improve asset management. While MaintainX is a popular choice, many companies are discovering that eWorkOrders better fits their needs. Below, we explore key reasons why customers are making the switch, based on verified user reviews and feature comparisons from trusted platforms.
Common Challenges with MaintainX
MaintainX has received praise for its intuitive interface and mobile accessibility, making it easy for teams to create work orders and manage tasks on the go. However, some users have reported challenges that have led them to consider alternatives:
Implementation and Onboarding Delays
It has been noted by some users in public reviews on Software Advice and G2. These include frustrations with slow or limited support during setup and challenges managing workflows effectively, especially across teams.
“Implementation felt very rushed, and meeting for 30 minutes, one time per week is not really enough.”
— Theresa, Software Advice
“Honestly, the only dislikes could be the initial learning curve and setup.”
— Jason, G2
How eWorkOrders Ensures Smooth Implementation and Onboarding
Unlike many CMMS platforms that leave users to navigate setup on their own, eWorkOrders provides dedicated onboarding support from day one. Our expert implementation team delivers personalized training sessions, guided system setup, and responsive customer support to ensure every customer is fully equipped for long-term success. With eWorkOrders, you’ll never face delays or confusion — just clear, hands-on guidance through every step of your maintenance software implementation.
Feature limitations:
Some users have noted limitations in MaintainX’s feature set in public reviews on Capterra, G2, and Software Advice. These include restricted customization options, limited reporting functionality, and a lack of industry-specific features necessary for complex maintenance workflows.
“One of the biggest issues we did have is the ‘FREE’ users cannot do any type of work, if you want your techs to edit work orders, or generate work orders, you have to have to pay for a user account. So for every tech you have you must pay for them. So the only thing good about Free accounts is that they can generate work requests and a few sub tasks.”
— Verified User in Manufacturing, G2 Review
“Several users have expressed frustration with MaintainX’s limited customization and lack of flexibility across its platform. Specific concerns include the inability to customize work order forms, limited editing capabilities in table views, confusing recurring work order logic, and a lack of bulk editing tools. Additionally, users cite the absence of key features like linking purchase orders to assets, applying changes across multiple facilities, adding multiple assets to a single work order, and printing QR code labels with part details. These limitations have made system management time-consuming and inefficient for multi-site operations.”
— Jesse, Capterra
“The user experienced prolonged delays with unproductive meetings and found the software unusable for a year due to escalating costs required to set up reports.”
— Ben, Software Advice
Why eWorkOrders Offers More Features and Customization Than MaintainX
Unlike some CMMS platforms with limited feature sets and rigid workflows, eWorkOrders delivers a fully customizable and scalable solution built to meet the demands of complex maintenance operations. From flexible work order forms and bulk editing tools to seamless linking of purchase orders and assets, eWorkOrders empowers multi-site teams with the tools they need to work efficiently. Our platform supports multiple assets per work order, intuitive recurring work orders, and quick QR code label printing — making inventory and asset management simple and effective. Plus, all user accounts come with full access, so every technician can create, edit, and complete work orders without hidden restrictions. This level of flexibility and usability ensures that your maintenance processes aren’t slowed down by software limitations.
Customization Challenge
Some users have reported frustrations with MaintainX’s limited customization options. In public reviews across Capterra, G2, and Software Advice, users mention an inability to modify work order forms, restricted flexibility in reports, and challenges adapting the system to fit specific operational workflows.
“Lack of full control over customization of work order form. We don’t need or track some of the information on the work order form and the inability to change or remove it is frustrating. No ability to edit fields from the work order table view. The repeating work order function is confusing compared to other CMMS systems. The system automatically creates the next work order when one is completed. This is creating confusion and it is difficult to understand/explain. Very limited ability to mass change values. Having to manually go to each work order to change or update something is time consuming and frustrating. Especially if you are updating a procedure that is on a work order. Having to continue clicking back to the original repeating work order is time consuming and frustrating. No ability to link purchase order to a work order or an asset. No ability to make changes across sub organizations at once. We have 4 facilities and we would like more ability to control consistency. No ability to add multiple assets to a work order. No way to quickly print labels for incoming spare parts. You can fulfill them from the purchase order which adds them to the inventory, but then there is no way to print the QR code labels with other information like part name, shelf location.”
— Jessie, Capterra
“Without being on the Enterprise level, features are locked and advanced customizations aren’t available.”
— Chris, G2 Review
“The lack of customizations and the lack of levels of access and cost.”
— Anonymous, Software Advice
eWorkOrders: Full Customization Control Tailored to Your Workflow
eWorkOrders is designed with flexibility at its core, allowing users to fully customize work order forms, reports, and dashboards to fit unique operational workflows. Unlike platforms that restrict editing or lock key features behind premium tiers, eWorkOrders offers comprehensive customization options across all plans, empowering teams to remove or modify unnecessary fields, add multiple assets per work order, and configure recurring tasks with clarity. Our system also supports bulk editing, multi-facility management, and seamless purchase order linking, reducing administrative burden and improving consistency across sites. Plus, features like quick label printing for spare parts streamline inventory management, so your maintenance team stays efficient and organized without compromise.
Why More Companies Are Choosing eWorkOrders Over MaintainX
Selecting the right Computerized Maintenance Management System (CMMS) is essential for organizations focused on streamlining maintenance, reducing downtime, and improving asset management. While MaintainX is a recognized option, many companies are switching to eWorkOrders because it better addresses their needs for flexibility, comprehensive features, and dedicated support.
What Sets eWorkOrders Apart
- White-Glove Implementation & Onboarding: eWorkOrders offers fast, personalized onboarding and hands-on training to get maintenance teams up and running quickly — avoiding the implementation delays reported by some MaintainX users.
- Robust Customization & Reporting: Unlike platforms with limited flexibility, eWorkOrders provides highly customizable dashboards, work order forms, and reports tailored to diverse industries and business sizes.
- Advanced Asset Tracking & Preventive Maintenance: eWorkOrders empowers organizations to reduce unplanned downtime through comprehensive asset management and easy to use preventive maintenance scheduling.
- Responsive Customer Support: Customers consistently praise eWorkOrders’ attentive support team and ongoing training resources that maximize user success.
Real Customer Experiences
“eWorkOrders is simple to use, easy to navigate, easy to learn, and has a customer support team that stands behind the product. My staff has not had any issues learning to use the mobile system, and efficiency of work has made substantial increases. eWorkOrders takes the hassle out of work orders. The cloud based service saves IT cost, and provides access any time, anywhere. I would recommend the software to anyone.”
— Cobern, Capterra
“Very functional, straightforward implementation and integration, import and export features, excellent uptime, ease of use in the field for my staff, and responsive and effective tech support—we have used eWorkOrders daily since 2017, producing over 27,000 work orders in that time frame. It is a robust system that has proven to be reliable for our staff in the field and for monitoring and reporting in the office.”
— Verified User, G2
“The level of customer support was very good as well as the IT support when we requested custom work that needed to be done. All the personnel at eWorkOrders are very knowledgeable, responsive, and most of all pleasant to work with.”
— John, Software Advice