Healthcare
Maintenance, Assets and
Customer Satisfaction
Overview
Our customer is a global biopharmaceutical corporation that focuses on the discovery, development, and commercialization of products for the treatment of cancer and other severe, immune, and inflammatory conditions. There are hundreds of clinical trials at major medical centers evaluating the safety and effectiveness of treating, preventing, or diagnosing a specific disease or condition. With offices worldwide, it is critical to be able to access information quickly, schedule preventive maintenance, maintain assets, and respond to work order requests in a timely manner.
Business Challenge
Being a global company with locations worldwide, the biggest business challenge was to be able to consolidate all of its information and documents in one centralized location. The system had to be easily accessible and easy to use by diverse technical and non-technical personnel. Their team depends on the rapid retrieval of information so that they can quickly accommodate and respond to customer requests. When working on work orders, maintenance teams need to have access to historical data, manuals, and other pertinent information from their smartphones and tablets.
In addition to the information consolidation challenge, the company also faced significant difficulties in managing assets and implementing effective preventive maintenance strategies across its global operations. The sheer scale and complexity of their operations necessitated a robust solution for tracking and maintaining a multitude of assets, ranging from specialized laboratory equipment to critical infrastructure components.
Identifying and scheduling preventive maintenance tasks for these assets presented its own set of challenges. Without a streamlined system in place, the company struggled to track maintenance schedules, identify potential issues proactively, and ensure that routine maintenance was performed promptly. This resulted in increased downtime, unexpected disruptions, and higher maintenance costs.
The need to address these asset management and preventive maintenance challenges was pivotal for the company’s success. They required a solution that could not only centralize their information but also provide comprehensive asset tracking, facilitate proactive maintenance planning, and enable efficient work order management.
Implementation
The company launched eWorkOrders in numerous locations and found that implementation was very smooth and flawless. Their team felt that “having worked with eWorkOrders for a number of years, and knowing and understanding both the pharmaceutical and system requirements, becoming a Subject Matter Expert was easy”. The primary Subject Matter Expert provides other departments within the corporation with overviews of the applications that their department and other departments have applied using eWorkOrders. Everyone is impressed with the implementation process, system capabilities, robust features, and easy-to-use customer request page.
Results
The challenges presented by the global scale of operations and the intricate nature of asset management and preventive maintenance were met head-on with the implementation of eWorkOrders. The company’s mission to consolidate information and streamline processes faced a formidable hurdle in the form of asset management complexities and the need for efficient preventive maintenance strategies.
With eWorkOrders, these challenges were not only met but surpassed, exceeding expectations and revolutionizing the way the company operates. The driving force behind using eWorkOrders has been customer satisfaction, and it has delivered this by enabling instant responses to customer requests in a timely manner. The once-daunting task of asset management has been transformed into a streamlined process, allowing the company to effortlessly track, manage, and maintain a vast array of assets across its global network.
Preventive maintenance, which once posed a significant logistical challenge, has now become a strategic advantage. eWorkOrders empowers the maintenance teams with proactive tools to schedule and execute preventive maintenance tasks efficiently. Through timely notifications, detailed maintenance schedules, and historical data accessibility, the company has minimized downtime, reduced unexpected disruptions, and effectively controlled maintenance costs.
The comprehensive reports and intuitive dashboards provided by eWorkOrders have given the company an instant snapshot of the status of their work orders and assets. Decision-makers now have access to critical insights that enable data-driven planning and resource allocation, leading to enhanced operational efficiency and informed decision-making.
eWorkOrders has not only met the company’s initial goals but has exceeded them by far. Customer satisfaction has reached new heights as maintenance technicians promptly respond to requests, bolstering the company’s reputation for impeccable service. The asset management challenges that once hindered growth and efficiency have been transformed into opportunities for optimization and strategic advancement.
Working with eWorkOrders Team
Implementing eWorkOrders globally has been a journey marked by exceptional collaboration. The company’s partnership with the eWorkOrders team has redefined efficiency and responsiveness.
The team’s accommodation has been unparalleled, addressing both standard and unique requests with enthusiasm and speed. Unlike lengthy wait times encountered with other systems, eWorkOrders’ streamlined approach ensures rapid solutions. A single phone call or work order request triggers an immediate and effective response.
This synergy has not only expedited processes but also cultivated trust and confidence. The eWorkOrders team’s proactive and agile support has turned challenges into opportunities, solidifying a partnership where ideas materialize swiftly.
In essence, the collaboration with the eWorkOrders team has been a catalyst for success, transforming hurdles into stepping stones and aspirations into tangible outcomes.
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