Optimizing Maintenance Operations for McDonald’s
Managing maintenance for more than 40 McDonald’s restaurants in Central California requires a reliable, fast, and scalable solution. Mike, the Maintenance Operations Supervisor for this large franchise group, needed a tool that could streamline service requests, reduce response times, and improve equipment uptime. That’s why he turned to eWorkOrders, a powerful McDonald’s maintenance CMMS.
Business Challenge: Centralizing McDonald’s Maintenance
This McDonald’s franchise group, operating in the fast-paced food service industry, needed to ensure peak equipment performance and safety across all 42 restaurants. Their biggest challenge was managing and organizing a high volume of service requests from multiple locations.
Mike was looking for a CMMS solution that was:
- Easy to use
- Quick to implement
- Flexible enough to support both routine and emergency repairs
- Scalable for dozens of fast food locations
A key requirement: it had to be up and running in a very short time frame.
Fast Implementation of McDonald’s Maintenance CMMS
After researching solutions and reviewing a demo of eWorkOrders CMMS, Mike quickly chose it as the best fit.
“A lot of providers wouldn’t customize anything or wanted to charge outrageous fees,” Mike explained. “With eWorkOrders, we got flexibility, fast deployment, and an intuitive interface.”
With training, how-to videos, and live support, the franchise teams easily adopted the system—even those without a tech background.
Staying Compliant with Food Safety Inspections
- Maintain accurate, real-time records in one centralized database
- Access preventive maintenance schedules and history by equipment or location
- Track work order completion and technician status
- Monitor parts and inventory across all franchises
This not only kept them compliant but also more efficient in day-to-day operations.
Results: Streamlined Maintenance Across All Locations
Mike and his team experienced significant improvements within weeks of implementing the McDonald’s maintenance CMMS: “My techs love the real-time updates that they get on their phone or tablet. Being able to view and respond to emergency work orders in real-time has increased efficiency, saved us a lot of time, and improved customer satisfaction. The eWorkOrders CMMS software provides many benefits:
Streamlined maintenance workflows, improving overall productivity.
Custom service request screens tailored to each franchise location.
Rapid adoption of the CMMS software across all 42 restaurants.
Mobile-friendly access to work orders via phone or tablet.
Real-time updates for emergency work orders and routine tasks.
Instant work order prioritization and assignment.
Automatic routing of requests to the right team, with notifications to franchise owners.
Centralized preventive maintenance scheduling, reducing downtime and failures.
Inventory and parts tracking by location in a unified system.
Extensive reporting tools, including filters for location-based insights.
Simplified regulatory compliance with easy-to-generate reports.
Flexible and scalable platform to support ongoing growth.
Exceptional customer support with fast response times.
Improved communication across teams and locations.
Conclusion: A CMMS Built for Fast Food Franchise Success
Franchise owners and maintenance teams in the restaurant industry need more than a basic ticketing system. They need a fast food CMMS that is mobile, flexible, and built to handle multiple locations. With eWorkOrders, this McDonald’s group found a scalable solution that continues to improve their maintenance strategy every day.
“I wish I had this years ago,” Mike added. “You don’t have to be a tech expert to use eWorkOrders. It just works.”
eWorkOrders CMMS Streamlines Maintenance for 42 McDonald’s Locations
For the last 24 years, I have been managing the maintenance and repair of over 42 McDonald’s restaurants. The eWorkOrders CMMS has streamlined many processes and improved productivity in the management of service requests, work orders, and communications between my team of 7 maintenance technicians and the restaurant GMs. Before the implementation of eWorkOrders, we were keeping individual lists at the various stores of repairs and requests. Having to manage all of the maintenance for all of these facilities, equipment, coolers, etc., left me and my team with some very long lists to manage. Although we thought that the process was working fine, we knew that there had to be a more efficient way to manage our facilities. After meeting with Norm, my account representative, he understood my challenges and did a demo of eWorkOrders CMMS software that showed me the capabilities and how eWorkOrders could improve my existing processes. We decided to implement eWorkOrders throughout our restaurants. That was the best move I have ever made! The store GMs all love knowing that all of their requests they entered into the eWorkOrders system are being tracked and will be completed in a very timely manner, including the ordering of parts, etc. With the robust standard set of reports, we can now track activities at the individual and store levels and analyze the data for improvements. Being able to put in a service request and manage work orders from a mobile device is just awesome! I wish I had eWorkOrders years ago. Thank you, Norm for your help and professionalism in getting us up and running with eWorkOrders. Norm is always available when I have questions or issues to improve what I’m doing, since I’m not the most proficient person when it comes to computer stuff. The good news is you don’t have to be. Hope I’m not sounding like a salesman because I’m not, I’m just a very satisfied customer.
Mike
