This is a wonderful system. Extremely user friendly. And the Customer Support is always available. I would recommend this system for anyone looking to implement a new work order billing system in their office.
Assistant Property Manager
I have been using the software and services of Information Professionals since 1997. During that time they have provided a stream of continuous innovation in plant management. The preventive maintenance module helps to keep the central utility plant operating at peak efficiency with minimal equipment down time. Reports let us know what work needs to be done and how our workers spend their time. eWorkOrders has been a tremendous help to our organization and I highly recommend it.
eWorkOrders has been a great tool for us to begin to get a handle on our work orders, no special software is required which our IT dept. loves. Our customer communication has improved greatly. The ease of use has helped us with the transition from paper work orders to electronic. The reports help us to track our progress in many areas and we are better able to provide updates to management.
Asst. to the Director of Park Operations
The eWorkOrders system has really helped us organize our Laboratory Services request process. The scientists access it through the site intranet and easily request chemical deliveries, hazardous waste pick-ups, glassware washed, items autoclaved, etc. Once the scientist’s initial order is placed they do not have to re-enter their specific information – only the specific request. We have had nothing but positive comments regarding eWorkOrders request system from our customers and tracking of work requests has also been simplified by using this system. Jeff stays in touch with us on a regular basis to see if we have any issues and the system is user friendly.
Could get it up and running same day Very full-featured. Excellent support that understood not only the product, but also my real need for it. In other words, they took the time to understand my business, not just shill their solution. Responsive, easy to understand and easy to reach. Exceptionally good value. We have tried both the Timberline and MRI service management modules and we find this product 100x easier to use. We have been very pleased since we first started using it. Not only is the product very good, but the service is over the top good. I was trying to develop a custom solution with a programmer and wasted dozens of hours and thousands of dollars to get way, way less functionality than is delivered by this product.
Very simple to use system. Support is very responsive. Requests for new reporting is met with enthusiasm and created very quickly. Suggestions for changes/ improvements are considered and acted upon quickly. I am very glad I chose this system for the museum. I would absolutely recommend this system as a plug and play application that is very intuitive. I have used other CMMS’ in the past, and I can tell you that I spend little to no time with application problems; this web-based system is the way to go. Let the experts maintain the foundation while I focus on my business.
Director of Facilities & IT
eWorkOrders saves me 18 hours each month doing my customer chargebacks. A couple of clicks and one simple report generates a detailed listing with all our general ledger codes and monthly charges for our accounting department.
After years of struggling with an out-of-date paper work order system we decided to go with eWorkOrders. Since going on-line with eWorkOrders church members and school staff are able to open work-orders and get timely feedback almost instantly. Our maintenance staff is able to easily inform the originators of the progress on their workorder. It is nice to have the best of both worlds.
Rev. Dan Batchelor
I have been using “informationpros” systems for several years and found the customer interface friendly and easy to use. On the rare occasion that I had an opportunity to use their support, they were fast, understanding and efficient. I will gladly recommend them to friends and associates.
We have been using this system for about two years. We own and manage a 1 million sf complex, fully tenant occupied. Our tenants absolutely love the website. It is so easy for them to access, make service requests, receive notification of request status. Our engineering staff also finds this website very easy and user friendly. They monitor the website hourly, easy access, once the request is received, they are able to post their comments, post the status of their work, track their time, use of inventory to complete the job. Management is able to complete the billing process very easily as time and material is also tracked and defined at the time the work order is closed thus avoiding and unnecessary follow up steps as we had experienced in other websites that we had used in the past. During the course of the 1st year, we needed Jeff Roscher to “tweak” the system to reflect our particular needs. His response was and continues to be amazing. His staff is very competent and very responsive. We at the Penn Mutual Towers greatly recommend the eWorkorders system. The annual cost to use the website is also very reasonable. I can assure you that you will be very pleased with the eWorkorders system.
Assistant Property Manager
This product does far more than we will ever use. We have produced almost 10,000 work orders in the past 2 years. It is very user friendly.